Music Specialist + Customer Service

Mysheetmusictranscriptions; Argentina; Presencial; ARS 60.295.000 - 96.471.000; A tiempo parcial

Descripción de la vacante

My Sheet Music Transcriptions is seeking a Music Specialist + Customer Service to work remotely. You will handle client communications in English, prepare quotes, estimate timelines, and resolve musical and technical questions.

Based in Argentina, you will collaborate with the transcription team and support the community via email and phone, ensuring high customer satisfaction. 30 hours per week as a freelancer.

Formación

• Proficient/Native level English (C1+).
• 10+ years of advanced musical training and reading scores.
• Advanced level of instrument playing (6+ years).
• Experience with Excel, Drive/Dropbox, calendars, Trello/Slack.
• Proactive, well organized, able to communicate in a team.
• Please acknowledge onboarding protocols; include animal emoji if read terms.

Responsabilidades

• Communicate with clients in English; prepare quotes and estimate work time.
• Provide customer service via email and company phone.
• Follow established response protocols and follow up by email/phone.
• Coordinate with transcription/music writing team for decisions.
• Coordinate with English/Spanish CS colleagues on workflows.
• Perform other musical editing, admin, and problem-solving tasks.

Conocimientos

English proficiency

Advanced musical training

Instrument proficiency

Excel familiarity

Drive/Dropbox familiarity

Shared Calendars

Trello

Slack

Proactivity

Organization/time management

Herramientas

Finale/Sibelius/Musescore

Descripción del empleo

Music Specialist + Customer Service (Remote)

My Sheet Music Transcriptions

06/10/2025

Location

Argentina / Chile / Remote

Contract Type

Freelancer

Responsibilities

• Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem-solving, and resolution of musical and technical doubts.
• Customer Support to our regulars, newcomers, or music community via email and company phone.
• Implementation of established response protocols according to customer service direction, and following up via email and phone on the existing conversations-
• Coordination with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
• Coordination with Customer Service colleagues (English and Spanish) to establish the most appropriate workflows and priorities based on the situations that arise.
• Other musical editing, admin, and problem-solving tasks.

Required skills

• Proficient/Native level of written and spoken English (C1 – Advanced or higher).
• Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
• Proficiency in playing a musical instrument at an advanced level (+6 years)
• Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
• Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
• Be able to read, understand, and acknowledge intricate onboarding documents with protocols and decision trees. Rabbits! If you just read this, include an animal emoji in your application.

Nice-to-haves

• Work experience in customer service, sales, or product management situations, related to music or not.
• Interest in the music industry, culture, and entertainment, entrepreneurship, e-commerce.
• Advanced level of written and spoken French.
• Cybersecurity basic concepts awareness.
• Proficiency in software like Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
• Be familiar with platforms such as YouTube, LinkedIn, Discord, and similars.

Conditions

75% full-time contractor: 30 hours per week.

Schedule: Monday to Friday from 11:30am to 7pm Buenos Aires time approx. Saturdays rotation included (one every two with a free weekday instead).

Location: based in Argentina, 100% Remote

Flexible holidays, coordinated with the rest of the team.

Required documents

Only applicants who send the following documents will be considered:

• CV
• Email subject: “Music Specialist – Remote – application”