MSP Technical Support Specialist

Hire Hangar, Inc.; Argentina; Teletrabalho; ARS 48 508 000 - 63 667 000; Tempo integral

Resumo da oferta

Hire Hangar, Inc. is seeking an Entry-Level IT Support Specialist to join our MSP environment as the first point of contact for inbound technical requests.

This remote role operates during 8:00 AM – 5:00 PM EST and offers a learning-focused, ticket-driven setting where you will work with experienced engineers to deliver timely resolutions. You will triage tickets via phone, email or a ticketing platform, diagnose basic hardware, software and networking issues, support Active Directory/Azure AD

Qualificações

• Experience in an MSP environment is required.
• Basic knowledge of Windows 10/11, Microsoft 365, and common business applications.
• Strong written and verbal communication with a customer-first mindset.

Responsabilidades

• Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
• Diagnose and troubleshoot basic hardware, software, networking, and connectivity issues for end users.
• Support remote desktop sessions, account management tasks (Active Directory / Azure AD), and basic network troubleshooting under guidance.
• Document interactions, steps taken, and resolutions in the PSA/ticketing system.
• Escalate complex or unresolved issues to senior engineers with clear handoff notes.
• Assist with user onboarding and offboarding tasks, including device setup and access provisioning.
• Contribute to the internal knowledge base by documenting common fixes and workarounds.

Conhecimentos

MSP environment experience

IT support mindset

Windows 10/11 basics

Microsoft 365

Networking basics

Communication skills

Process adherence

Ferramentas

ConnectWise

Autotask

HaloPSA

Descrição da oferta de emprego

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title: MSP Technical Support Specialist Location: Remote Time Zone: 8:00 AM – 5:00 PM EST Role Overview We are looking for an enthusiastic and eager-to-learn Entry-Level IT Support Specialist to join our fast-paced Managed Services Provider (MSP) environment. In this role, you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.

What You’ll Do

• Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
• Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
• Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.
• Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).
• Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.
• Assist with user onboarding and offboarding tasks, including device setup and access provisioning.
• Contribute to the internal knowledge base by documenting common fixes and workarounds.
• Maintain professionalism and clear communication throughout the support lifecycle.

Required Qualifications

• Experience in a Managed Services Provider (MSP) environment is mandatory.
• A genuine passion for IT and a strong desire to grow within an MSP environment.
• Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications.
• Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.
• Strong written and verbal communication skills with a customer-first mindset.
• Ability to follow processes, take direction, and escalat.

Nice to Have

• CompTIA A+ certification or currently working toward it.
• Any exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms.
• Basic familiarity with Azure Active Directory or Microsoft Intune.
• Any hands‑on experience in a helpdesk, IT internship, or lab environment.