MSP Senior Technical Support

Hire Hangar, Inc.; Argentina; À distance; ARS 136 430 000 - 197 065 000; Plein temps

Résumé du poste

Hire Hangar is seeking a Senior MSP Technical Support Specialist for a remote role aligned to US time zones. You will independently own complex tickets, manage Microsoft 365/Azure environments, and oversee endpoint security, networking, and backups across multi-tenant clients.

You will mentor junior staff, ensure SLA-driven operations, and maintain thorough documentation. Strong MSP background, hands-on security tooling, and multi-vendor networking are essential.

Qualifications

• Prior MSP experience is required.
• Hands-on administration of Microsoft 365 and Azure/Entra.
• Experience with RMM/PSA platforms (Syncro, ConnectWise, Autotask).
• Hands-on EDR/MDR endpoint security experience.
• Solid networking with Meraki, Unifi, Aruba, and CheckPoint.
• Able to own a ticket queue with minimal escalation.
• Clear English, available during US Central business hours.

Responsabilités

• Own and triage the ticket queue end-to-end.
• Administer M365 and Azure/Entra environments, MFA, SSO, Intune.
• Manage endpoint security tools (EDR/MDR).
• Monitor email security and use security tools.
• Oversee backup and disaster recovery operations.
• Configure and troubleshoot networking across multiple vendors.
• Maintain documentation for systems and environments.
• Mentor junior staff and provide escalation guidance.

Connaissances

MSP experience

Microsoft 365/Azure

RMM/PSA platforms

EDR/MDR endpoint security

Networking (Meraki/Unifi/CheckPoint)

Ticket triage/ownership

English communication

Mentorship/leadership

Outils

Syncro

ConnectWise

Autotask

Description du poste

Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title: Senior MSP Technical Support Specialist Location: Remote Time Zone: US Time Zones (PST - EST)

Role Overview We are looking for a Senior MSP Technical Support Specialist who can independently own and resolve tickets across a broad, modern IT stack without relying on constant escalation. This role sits above L1/L2 support — you are the one others elevate to. You'll manage complex Microsoft 365/Azure environments, endpoint security, networking, and backup/DR across multiple client tenants, while working efficiently within a ticket-driven, SLA-focused MSP environment.

What You’ll Do

• Own and work the ticket queue independently — triage, diagnose, and resolve complex issues without requiring constant escalation.
• Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, - Intune, MFA, SSO, and multi‑tenant management via CIPP.
• Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender.
• Monitor and manage email security through Avanan/Harmony, with transition support to Kaseya Inky.
• Oversee backup and disaster recovery operations using Datto BCDR, Datto Endpoint Backup, and DropSuite.
• Configure, troubleshoot, and maintain networking environments across Cisco Meraki, Unifi, Aruba, and CheckPoint.
• Monitor network health and performance using Auvik.
• Maintain thorough, accurate documentation in Hudu for systems, processes, and client environments.
• Support security awareness initiatives via Usecure, including simulated phishing, dark web monitoring, and training campaigns.
• Manage software licensing through Pax8.
• Serve as a senior point of escalation for junior support staff, providing guidance and technical mentorship.
• Maintain clear, professional written and verbal communication across all client and internal interactions.

Required Qualifications

• Prior MSP experience is non‑negotiable — in‑house/internal IT experience alone will not be considered.
• Strong, hands‑on administration experience with Microsoft 365 and Azure/Entra.
• Experience with RMM/PSA platforms such as Syncro, ConnectWise, Autotask, or similar.
• Hands‑on experience with EDR/MDR endpoint security tools.
• Solid networking competency with Meraki, Unifi, or similar platforms.
• Demonstrated ability to own a ticket queue independently, with minimal need for escalation.
• Clear written and spoken English, with availability during US Central business hours.

Nice to Have

• Direct experience with Syncro specifically.
• Experience with Datto BCDR.
• Direct hands‑on experience with Huntress or SentinelOne.
• Microsoft certifications (MS-900, AZ-900, MD-102, SC-900).