Level 3 Help Desk Engineer

Sagan World LLC.; Buenos Aires; Híbrido; ARS 30.596.000 - 50.993.000; A tiempo parcial

Descripción de la vacante

Sagan World LLC. is offering a remote, worldwide role as Level 3 Help Desk Engineer with a focus on Latin America sourcing. This independent contractor position supports US-based clients and requires strong Microsoft administration skills and MSP experience.

The role involves handling advanced technical support, managing Microsoft 365 and Intune, and deploying Group Policy in a MSP environment. English proficiency is essential and a brief introductory video will be part of selection.

Formación

• At least five years of experience in an MSP environment.
• Advanced Microsoft 365 administration, Intune and security policy experience.
• Group Policy troubleshooting and deployment experience.
• Strong spoken English; an English introductory video is required during selection.

Responsabilidades

• Handle advanced technical support and troubleshooting in an MSP environment.
• Administer Microsoft 365, Intune and security policies.
• Troubleshoot and deploy Group Policy.

Conocimientos

MSP experience

Microsoft 365 administration

Intune

Group Policy

English proficiency

Herramientas

Microsoft 365 Admin Center

Intune Admin Center

Group Policy Management

Descripción del empleo

Job Title: Level 3 Help Desk Engineer

Location: Remote — worldwide; Latin America sourcing focus.

Salary Range: Up to USD 3,000 per month, depending on experience.

Work Schedule: US business hours; exact schedule confirmed during selection.

Contractor Note: Independent contractor position.

Company Overview: Sagan connects experienced international professionals with US-based businesses.

About the Role: Provide advanced technical support using deep MSP experience and strong Microsoft administration skills. Troubleshoot and manage Microsoft 365, Intune, security policies and Group Policy.

Key Responsibilities

• Handle advanced technical support and troubleshooting in an MSP environment.
• Administer Microsoft 365, Intune and security policies.
• Troubleshoot and deploy Group Policy.

Qualifications

• At least five years of experience in an MSP environment.
• Advanced Microsoft 365 administration, Intune and security policy experience.
• Group Policy troubleshooting and deployment experience.
• Strong spoken English; an English introductory video is required during selection.