Ml Engineer — Voice Ai, End-To-End Infra, Remote

Fullstack; Santa Fe Capital; Remote; ARS 1,200,000 - 2,000,000; Full time

Job summary

Trinetix is seeking an experienced NOC Engineer to monitor and troubleshoot complex network services across IP and transmission platforms. The role focuses on incident handling, fault management, and collaboration with global teams in an international environment.

The candidate should have 3–5+ years in a NOC, strong TCP/IP/MPLS/BGP skills, and CCNP Enterprise or equivalent. English proficiency (B2+) is mandatory for day-to-day operations.

Qualifications

• 3–5+ years in a NOC or similar environment.
• Strong knowledge of TCP/IP, MPLS, BGP, QoS and xWDM.
• CCNP Enterprise level knowledge or equivalent practical experience.
• Hands-on experience with network monitoring tools and incident handling.
• Experience with Linux/Windows environments.
• English proficiency: Upper-Intermediate (B2) or higher.

Responsibilities

• Monitor the network across IP and transmission platforms and underlying infrastructure.
• Act on alarms indicating service-impacting issues.
• Troubleshoot faults and outages across relevant platforms.
• Resolve incidents at first line whenever possible; minimize escalation.
• Own incidents and drive them to resolution and restoration.
• Collaborate with third-party providers during troubleshooting.
• Maintain clear, timely incident documentation for stakeholders.
• Track SLA commitments and coordinate resolution across teams.
• Prepare root cause analyses and outage reports.

Skills

NOC experience

TCP/IP

MPLS

BGP

QoS

xWDM

CCNP Enterprise

Network monitoring

Linux/Windows

English proficiency

Tools

Network monitoring tools

Job description

At Trinetix we are looking for a skilled NOC Engineer. Join our team and collaborate with Arelion , a global leader in connectivity, operating one of the world’s most reliable and extensive Internet backbones. With over 30 years of experience, this organization provides high-performance network infrastructure across more than 100 countries, supporting 2,900+ customers worldwide - including telecom operators, hyperscalers, cloud providers, and digital platforms.

Its network spans tens of thousands of kilometers of fiber, forming a critical part of the global Internet infrastructure and consistently ranking among the top-tier backbone providers worldwide. This is the kind of company that literally powers how the Internet works at scale.

At Trinetix, we partner with this organization to support and enhance its operations through modern engineering, process optimization, and AI-driven solutions. Our teams work closely with global stakeholders, contributing to large-scale initiatives that improve efficiency, streamline workflows, and support business growth across international markets.

Required Skills:

• 3–5+ years of experience in a Network Operations Center (NOC) or similar environment
• Strong technical expertise in network troubleshooting across IP and/or transmission platforms
• Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience
• Hands-on experience with network monitoring tools, incident handling, and fault management
• Experience working with Linux/Windows environments
• Strong communication skills and ability to collaborate with internal teams and external providers
• Experience in documenting incidents and maintaining clear technical reporting
• English proficiency: Upper-Intermediate (B2) or higher — mandatory. The interview process and day-to-day work communication will be conducted in English.

Nice-to-haves skills:

• Experience with scripting (Python or Bash)
• Telecom industry background (TELCO)
• Experience configuring or improving NOC monitoring tools
• Experience working in an international environment

Core Responsibilities:

• Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber)
• Act on alarms indicating both service-impacting and potential service-impacting issues
• Initiate and perform troubleshooting of faults and outages across relevant platforms
• Resolve incidents at first line whenever possible, minimizing escalation to second-level support
• Take full ownership of incidents and drive them to resolution and restoration
• Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting
• Ensure accurate and timely documentation during and after incident resolution
• Maintain clear and structured communication with internal and external stakeholders during major incidents
• Track SLA commitments, follow up on progress, and coordinate resolution across teams
• Prepare root cause analysis and outage reports
• Act as a SPOC during planned maintenance and outages
• Configure and contribute to the development of NOC monitoring tools and processes
• Collaborate with internal teams to improve troubleshooting and information sharing

Expected Qualifications

• Strong analytical thinking and problem-solving skills
• Ability to take ownership and make decisions in time-critical situations
• High level of responsibility and attention to detail
• Strong team player with excellent communication skills
• Proactive mindset and willingness to continuously learn and improve
• Comfortable working in a fast-paced, international environment

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