Site Reliability Engineer - Senior Associate (Troubleshooting & Python)

Testing Site - JPMC; Buenos Aires; On-site; ARS 181,747,000 - 272,620,000; Full time

Job summary

JPMorgan Chase is seeking an experienced Site Reliability Engineer III to join the Cyber & Technology Controls organization. You will solve complex problems with scalable, reliable solutions using code and cloud infrastructure, and contribute to end-to-end operations and uptime of critical systems.

You will guide teams in deploying automated CI/CD pipelines, improving availability and performance, and leading major incident responses with blameless postmortems.

Qualifications

• 5+ years in supporting products or infrastructure.
• Proficient in site reliability culture and practices.
• Proficient in Python or Java/Spring Boot.
• Experience with observability, SLO/SLI, and telemetry.
• Experience with CI/CD tools like Jenkins, GitLab, or Terraform.
• Familiar with container orchestration (Kubernetes, Docker).
• Knowledge of networking and disaster recovery planning.
• Strong written and verbal communication.

Responsibilities

• Guides and assists peers in designing reliable solutions.
• Collaborates to deploy via automated CI/CD pipelines.
• Designs for availability, reliability, and scalability.
• Implements infrastructure as code for applications and platforms.
• Resolves complex problems with stakeholders and teams.
• Uses SLOs to proactively prevent customer impact.
• Promotes SRE best practices within the team.
• Leads major incident response and root cause analyses.

Skills

SRE principles

Python/Java

Observability

CI/CD

Cloud & infra automation

Communication

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Jenkins

GitLab

Terraform

Kubernetes

Docker

ECS

Job description

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Cyber & Technology Controls, youwill solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team
• Leading major incident response, root cause analysis, blameless postmortems

Required qualifications, capabilities, and skills

• Over 5 years of experience working on support of products / infrastructure
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Proficient in at least one programming language such as Python or Java/Spring Boot
• Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
• Experience on SLO/SLI definition, chaos engineering (Gremlin, Chaos Monkey), disaster recovery planning
• Familiarity with troubleshooting common networking technologies and issues
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
• Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
• Ability to initiate and implement ideas to solve business problems
• Strong communications skills, verbal and written, ability to drive meetings and knowledge sharing sessions to teams

Preferred qualifications, capabilities, and skills

• Hands-on experience with AWS / Azure / GCP or other cloud environments
• Hands-on experience with Terraform or other infrastructure as code technologies
• Hands-on experience with GitHub and code reviews
• Hands-on experience with DevOps using Python, scripting for automation
• Knowledge and hands on experience with tools like (Jira, Confluence, ServiceNow, Netcool)
• Experience leading and mentoring teams in SRE and DevOps practices