Latam Hr Process Owner – Global Process Excellence (Remote)

Accenture Argentina; Quilmes; Remote; ARS 100,451,000 - 146,813,000; Full time

Job summary

TransPerfect is seeking an HR Generalist to provide comprehensive human resources support for employees and managers across the United States and Puerto Rico. You will partner with managers on employee relations, talent management, compliance, HR operations, and performance management, ensuring policies are current and compliant.

You will lead onboarding, investigations with legal counsel, visa coordination for sponsorship, and continuous improvement of HR processes.

Qualifications

• Minimum 5–7 years of progressive HR experience including employee relations, performance management and lifecycle processes.
• 2–3 years as HR Generalist supporting day-to-day HR operations and initiatives.
• Working knowledge of U.S. federal, state, and local laws plus Puerto Rico employment law.
• Excellent written and verbal communication in English.

Responsibilities

• Partner with managers to address employee relations and disciplinary matters.
• Conduct investigations and coordinate with legal counsel as needed.
• Support visa and immigration matters for employees requiring sponsorship.
• Manage performance management and organizational changes across the workforce.
• Update handbooks, policies, and procedures to stay compliant and aligned.
• Monitor changes in wage laws and paid sick leave; deliver trainings.
• Evaluate HR processes and implement scalable improvements.
• Foster a positive, inclusive environment and maintain confidentiality.

Skills

Employee relations

Performance management

HR operations

HRIS platforms

MS Office

English communication

Education

Bachelor's degree

Tools

HRIS platforms

Job description

The Company At Spartan Investment Group our mission is to improve lives through our values.

We do this by finding value-addand opportunistic investments offering solid returns to our investors.

Providing an opportunity togrow forour partners and creating lasting wealth for everyone with whom we conduct business is how we make our greatest contribution. We specifically focus on self-storageprojectscapitalizing on amazing deals in other asset classes.

In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage.

We are members of the Inc.

• 5000 fastest-growing private companies in America and in 2023 we were #13 in Denver Business Journals list of top places to work

• HR Compliance: On time of completion of all reporting and filing requirements.
• Employee Lifecycle Management: Effective administration of onboarding, employee changes, performance processes, leave administration, and offboarding.
• HR Process Improvement: Continued improvement and documentation of HR processes, systems, policies, and employee resources.
• Outcomes Payroll Administration: Process bi-weekly and semi-monthly payroll by established deadlines while maintaining at least 99% accuracy, with identified discrepancies investigated and resolved promptly.
• Benefits & Employee Changes: Complete at least 100% of benefits enrollments, qualifying life events, leave documentation, status changes, and other employee transactions within established internal or carrier deadlines.
• HR Support: Acknowledge at least 95% of routine employee and manager HR inquiries within one business day, providing a resolution or clear next step within two business days when additional research is required.
• HR Records & Data Integrity: Maintain at least 98% accuracy and completeness across employee records, HRIS data, required employment documentation, and training records, with identified discrepancies corrected within five business days.
• Onboarding: Maintain at least 95% on-time completion of HR-owned onboarding activities, ensuring new hires receive required documentation, assignments, and resources according to established onboarding timelines.
• Offboarding: Complete at least 95% of HR-owned offboarding activities within established timelines, including separation documentation, benefits and payroll updates, system notifications, equipment or property follow-up, and required post-employment communications.
• Performance, Training & Recognition Programs: Maintain at least a 95% on-time completion rate for HR-owned performance management, required training, employee recognition, and development program milestones.
• HR Compliance: Conduct quarterly reviews of assigned HR compliance requirements, addressing identified gaps and completing required updates, filings, notices, and other HR-owned compliance activities within applicable deadlines.
• Process Improvement: Implement or meaningfully improve at least one HR process, SOP, workflow, or employee resource per quarter to improve efficiency, accuracy, consistency, or employee experience.

The HR Generalist provides comprehensive human resources support for employees and managers across the United States and Puerto Rico. This role serves as a trusted HR partner, supporting employee relations, talent management, compliance, HR operations, and performance management. The HR Generalist will provide support across multiple locations, ensuring compliance with federal, state, and local laws, including Puerto Rico employment law.

Position responsibilities:

Partner with managers to address employee relations matters by providing guidance on company policies and procedures, advising on disciplinary actions, developing performance improvement plans, and resolving workplace concerns.

Conduct employment-related investigations and collaborate with legal counsel as needed, to ensure appropriate resolution and compliance.

Support employees requiring employer sponsored visas by coordinating visa and immigration matters with external counsel.

Manage and support key employee lifecycle processes, including performance management and organizational changes.

Review and maintain employee handbooks, policies, and procedures, ensuring they remain current, compliant, and aligned with organizational objectives.

Monitor and proactively address changes in federal, state, and local compliance changes, including minimum wage requirements and paid sick leave. Develop and deliver trainings for employees and managers on various topics such as effective leadership, communication, policies, and required compliance trainings.

Evaluate HR processes to identify opportunities for improvement, executing new, efficient, scalable processes where applicable.

Foster a positive and inclusive work environment by building trust, maintaining confidentiality, and promoting strong employee relations across the organization.

Perform additional HR duties and special projects as needed to support evolving business needs and departmental priorities.

Job Requirements

Minimum Bachelor’s degree or equivalent combination of education and experience.

5-7 years of progressive human resources experience, including significant experience supporting employee relations, performance management, and employee lifecycle processes.

2-3 years of HR Generalist experience partnering with employees and managers to support day-to-day HR operations and initiatives.

Working knowledge of U.S. federal, state, local laws, as well as Puerto Rico employment laws, with the ability to apply HR policies and practices in a compliant and effective manner.

Excellent written and verbal communication skills in English, with the ability to convey information clearly and professionally.

Strong organizational and problem-solving skills, with the ability to manage multiple priorities and effectively partner with employees and managers at various levels of the organization.

Ability to perform in a fast-paced environment while delivering exceptional service, effectively managing multiple priorities, and maintaining a high level of accuracy and responsiveness.

Demonstrated ability to exercise sound judgement, discretion, and discernment when handling sensitive matters and managing confidential information while consistently upholding the highest standards of professionalism and integrity.

Proficiency in Microsoft Office Suite (Word, Excel PowerPoint, Outlook) and HRIS platforms.

TransPerfect and its companies provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.

Remote Work Requirements Dedicated home office or professional remote work environment. Reliable high-speed internet connection capable of supporting video conferencing and daily business operations.

The HR Generalist provides comprehensive human resources support for employees and managers across the United States and Puerto Rico. This role serves as a trusted HR partner, supporting employee relations, talent management, compliance, HR operations, and performance management. The HR Generalist will provide support across multiple locations, ensuring compliance with federal, state, and local laws, including Puerto Rico employment law.