It Systems & Automation Specialist

Geeks on Site; Comisión de Fomento de Perú; Remote; ARS 16,934,000 - 20,284,000; Full time

Benefits offered by this job

Remote work

USD pay via Deel

EST hours (US time)

Job summary

Geeks on Site is seeking an IT Systems & Automation Specialist to maintain and improve our operational systems, integrations, automations, reporting, and telephony workflows. This hands-on role requires a self-starter who can work remotely, collaborate with international teams, and own technical challenges from start to finish.

You will work with Zoho CRM/Analytics/Flow, build automations with Pipedream or Make, query data with SQL, and explore AI tools like ChatGPT or Claude to boost

Qualifications

• 2+ years in System Administration or related technical field.
• Hands-on experience supporting business systems, applications, or integrations.
• Experience with Zoho Analytics, Zoho CRM, and Zoho Flow in CRM/workflow contexts.
• Experience building or maintaining automations with Pipedream or Make.com.
• Familiarity with telephony and CCaaS systems; basic SQL knowledge.
• Advanced English proficiency for daily collaboration with English-speaking teams.

Responsibilities

• Provide technical and end-user support for business systems and operational tools.
• Support and maintain Zoho CRM, Zoho Analytics, and Zoho Flow platforms.
• Build and troubleshoot integrations and automated workflows using Pipedream or Make.com.
• Create reports, dashboards, and data queries to support decision-making.
• Work with CRM data, workflows, and automations to improve processes.
• Support telephony systems including IVR, routing, and CCaaS platforms.
• Query data with SQL and identify automation opportunities to improve efficiency.
• Use AI tools like ChatGPT and Claude for research, troubleshooting, and docs.
• Collaborate with technical and non-technical teams; manage multiple projects.

Skills

Advanced English

Problem solving

Independent work

Cross-team collaboration

End-user support

IT troubleshooting

Tools

Zoho CRM

Zoho Analytics

Zoho Flow

Pipedream

Make.com

SQL

Job description

IT Systems & Automation Specialist

Salary: S/1,100 - 1,100 monthly

Empresa: Geeks On Site Tipo de empleo: Tiempo completo Remote / Work from Home

Description

About Us

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

About the role

We are looking for an IT Systems & Automation Specialist to join our team and help keep our operational systems, integrations, automations, reporting, and telephony workflows running smoothly.

This is a hands‑on role for someone who enjoys solving problems, working with technology, and finding ways to make processes more efficient. You will work closely with different teams and provide end‑user support while also building, maintaining, and improving system integrations and automations.

The ideal candidate is a self‑starter who can work independently, adapt quickly, communicate effectively across teams, and take ownership of technical challenges from start to finish.

Key Responsibilities

• Provide technical and end‑user support for business systems and operational tools.
• Support and maintain platforms such as Zoho CRM, Zoho Analytics, and Zoho Flow.
• Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.
• Create and maintain reports, dashboards, and data queries to support business decision‑making.
• Work with CRM data, workflows, and automations to improve operational processes.
• Support and troubleshoot telephony and call‑center systems, including IVR, call routing, and CCaaS platforms.
• Troubleshoot system and integration issues and identify practical solutions.
• Use basic SQL to query and work with data.
• Identify opportunities to automate repetitive tasks and improve operational efficiency.
• Leverage AI tools such as ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.
• Collaborate with technical and non‑technical teams to understand their needs and provide effective solutions.
• Manage multiple projects and priorities while maintaining clear communication and follow‑through.
• Document processes, solutions, and system changes as needed.

Requirements

• 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field.
• Hands‑on experience supporting business systems, applications, or integrations.
• Experience with Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries.
• Experience with Zoho CRM and Zoho Flow, or similar CRM and workflow automation platforms.
• Experience building or maintaining automations using Pipedream, Make.com, or similar tools.
• Familiarity with telephony and call‑center systems, including IVR, call routing, or CCaaS platforms.
• Basic IT and technical troubleshooting skills.
• Basic knowledge of SQL.
• Experience using AI tools such as ChatGPT and/or Claude.
• Advanced English proficiency, with strong reading and speaking skills, for daily communication with English‑speaking teams.
• Strong problem‑solving skills and the ability to troubleshoot issues independently.
• Ability to work autonomously, take initiative, and proactively identify solutions.
• Adaptability and ability to manage multiple priorities and projects.
• Strong cross‑team communication and collaboration skills.

Preferred

• Experience working in a BPO, call‑center, or other high‑volume operational environment.

Benefits

• 100% remote role for candidates based in Nicaragua or Peru.
• Starting salary of $1,100 USD/month, with payments made in USD through Deel.
• Work Schedule: 9:00 AM–5:00 PM EST, Monday through Friday, plus a half‑day on the weekend.
• Work with a collaborative, international team and gain exposure to multiple U.S. entities.
• Opportunity to work with a diverse range of business systems, automation tools, analytics platforms, and telephony technologies.
• Opportunity to grow within a company focused on structure, innovation, and operational excellence.