IT Customer Solutions Advisor - Flexible Hours

ExxonMobil; Municipio de Esquel; Presencial; ARS 62.935.000 - 104.891.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive health coverage

Flexible working hours

3-week vacation up to 5 years of good/

Online training tools

Gym discounts and activities

Ergonomic program

Free vaccination campaigns

Medical assistance in offices

Maternity room facilities

Among others

Descripción de la vacante

Exxon Mobil's Global Business Center in Buenos Aires seeks a Customer Solutions Analyst to deliver reliable IT services and enterprise solutions across the site. The role partners with local and global IT teams, vendors, and business stakeholders to drive project delivery, improve end-user experience, and strengthen technology controls while ensuring security and cost efficiency.

Based in Buenos Aires, you will contribute to strategic initiatives, cyber resilience, and continuous service

Formación

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• 2+ years of IT infrastructure, customer-facing IT support, technology operations, or related roles.
• Experience supporting enterprise workplace technologies, infrastructure services, and end-user environments.
• Understanding of networking, server, storage, connectivity, and collaboration technologies.
• Experience coordinating technical projects and working with multiple stakeholders across business and IT organizations.
• Strong customer service orientation and relationship management skills.
• Experience working with vendors, service providers, and cross-functional teams.
• Strong problem-solving, communication, and organizational skills.
• Ability to balance operational support activities with project delivery responsibilities.
• Good English communication skills (written and spoken).

Responsabilidades

• Provide Level 2 support for infrastructure and workplace technologies, including network connectivity, servers, storage, audio-visual systems, conference room technologies, and end-user services
• Build and maintain strong relationships with business customers, local affiliates, joint ventures, and IT service providers
• Support the planning, coordination, and execution of local and global IT projects, ensuring alignment with business priorities and enterprise standards
• Drive technology adoption through user engagement, communication, and training activities
• Act as a point of escalation for incidents and service issues, participating in problem management, change management, root cause analysis, and SWAT activities when required
• Collaborate with managed service providers and vendors to improve service quality, operational efficiency, and customer experience
• Manage procurement activities related to IT equipment, mobile devices, and site technology requirements
• Support governance and compliance activities, including IT controls reviews, access management, and audit-related processes
• Lead and support business continuity, disaster recovery, and CyberBCP testing activities to strengthen site resiliency
• Promote cybersecurity awareness and serve as a local Cyber Champion, advocating for secure technology practices
• Partner with regional and global technology teams to identify opportunities for process improvements and continuous service enhancement
• Participate in leadership and stakeholder engagement forums to communicate project progress, gather feedback, and improve user experience
• Maintain awareness of enterprise technology strategies and emerging solutions, helping connect business needs with available capabilities

Descripción del empleo

Exxon Mobil's Global Business Center in Buenos Aires seeks a Customer Solutions Analyst to deliver reliable IT services and enterprise solutions across the site. The role partners with local and global IT teams, vendors, and business stakeholders to drive project delivery, improve end-user experience, and strengthen technology controls while ensuring security and cost efficiency.

Based in Buenos Aires, you will contribute to strategic initiatives, cyber resilience, and continuous service