HR Operations Team Lead — Global Service Delivery

Syneos Health, Inc.; Buenos Aires; Presencial; ARS 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

Syneos Health, Inc. is seeking an HR Operations Team Lead to manage Tier 1–2 services within the People Operations team. You will lead a group of People Operations professionals, ensuring high-quality service, coaching, and continuous improvement.

Responsibilities include optimizing workflows, leveraging Workday and ticketing tools, and collaborating with COEs and HRBPs. A background in Workday HCM and AI in HR is essential for success in a global environment.

Formación

• Bachelor’s or Master’s degree in human resources, business administration, or related field.
• 10–15 years of progressive experience in HR operations or shared services, including team leadership, in global/regional environments.
• Deep expertise in Workday HCM and ticketing/case management tools.
• Experience applying AI technologies within HR processes.
• Strong decision-making, problem-solving, and stakeholder management skills.
• Proven ability to lead teams, manage escalations, and drive performance.
• Effective communication and collaborative results.

Responsabilidades

• Lead and manage a team of People Operations professionals delivering Tier 1–2 services across People Operations.
• Set team goals, monitor performance, and conduct coaching, feedback, and development sessions.
• Oversee workload distribution, scheduling, and resource planning to ensure SLA adherence and coverage.
• Resolve escalated employee and manager inquiries, ensuring timely and compliant resolution.
• Utilize Workday and ticketing tools to monitor service delivery, identify trends, and drive improvements.
• Lead team participation in People Operations projects, change initiatives, and system upgrades.
• Foster a culture of accountability, collaboration, and continuous learning.

Conocimientos

Workday HCM

Ticketing tools

AI in HR processes

Team leadership

Stakeholder management

Change management

Educación

Bachelor’s or Master’s in HR/Business

Herramientas

Workday HCM

Ticketing systems

Descripción del empleo

Syneos Health, Inc. is seeking an HR Operations Team Lead to manage Tier 1–2 services within the People Operations team. You will lead a group of People Operations professionals, ensuring high-quality service, coaching, and continuous improvement.

Responsibilities include optimizing workflows, leveraging Workday and ticketing tools, and collaborating with COEs and HRBPs. A background in Workday HCM and AI in HR is essential for success in a global environment.