Help Desk- First, Second and Third Shift

Wachter, Inc.; Argentina; Presencial; ARS 1.339.000 - 2.009.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision

Life, AD&D, LTD insurance

Paid Vacation and Holidays

401K with company match

Descripción de la vacante

Wachter, Inc. is seeking a Helpdesk Mid-day shift professional to support multi-site operations in voice, data, security, and electrical fields. You will collaborate with project managers and field technicians, capture project data, and help troubleshoot remotely.

The role emphasizes independent work, problem solving, and excellent communication, with long-term employment and competitive benefits.

Formación

• Experience in voice/data/security or electrical field across single/multi-site operations.
• Ability to work independently and provide project management and operational support.
• Strong written and verbal communication, problem-solving, and attention to detail.

Responsabilidades

• Coordinate with project managers and field technicians on customer projects.
• Capture data from projects including check-in/out times and on-site time.
• Follow project documentation to ensure proper execution of support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Configure and program network cabling and networking equipment remotely.
• Oversee installation and maintenance of networked end-user devices and CCTV systems.
• Write/execute programs and scripts; verify port configurations and network settings.
• Adhere to project safety requirements.

Conocimientos

Customer support

Troubleshooting

Data capture

Documentation

Communication

Attention to detail

Time management

Herramientas

Service Now

secureCRT

Microsoft Office

VDI

Descripción del empleo

Wachter’s greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a Helpdesk Mid- day shift 2** :00-11:00PM**. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Duties and Responsibilities:

• Works in close coordination with project managers and field technicians on customer-facing projects.
• Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
• Ability to follow project documentation to ensure proper execution of project support requirements.
• Provide service and troubleshooting support to field techs via phone, chats, and emails.
• Implement, change, and create processes for different project needs when they arise.
• Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
• Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
• Ability to execute and or create programs and scripts.
• Remotely configure/verify port configurations and network settings.
• Assist with any other technical needs that we can meet for the teams as they arise.
• Adhere to all required project safety requirements.
• Excellent written and verbal communication skills.
• Exceptional problem-solving skills.
• Strong attention to detail, organizational, and follow-up skills.
• Efficiently read and decipher manufacturer instructions.
• Experience with Network switch programming.
• IP camera programming experience.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Operational knowledge of Virtual Desktop Infrastructure (VDI)
• Operational knowledge of switch configuration and programming.
• Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
• Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Benefits: Company Paid!

- Medical, Dental, Prescription & Vision Benefits

• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401K and IRA Retirement Savings