Guest Experience Front Desk Specialist

Hilton; Comisión de Fomento de Perú; Presencial; ARS 420.000 - 540.000; Jornada completa

Descripción de la vacante

Hilton invites a friendly receptionist to join our Hotels team. You’ll welcome guests, manage check-in and check-out, verify details, issue keys, and provide welcome materials to ensure a seamless stay for every guest.

You’ll share hotel and local knowledge, promote services to maximize guest satisfaction and revenue, and respond promptly to requests, delivering warm, attentive service that reflects Hilton’s values of integrity and teamwork.

Responsabilidades

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Descripción del empleo

Hilton invites a friendly receptionist to join our Hotels team. You’ll welcome guests, manage check-in and check-out, verify details, issue keys, and provide welcome materials to ensure a seamless stay for every guest.

You’ll share hotel and local knowledge, promote services to maximize guest satisfaction and revenue, and respond promptly to requests, delivering warm, attentive service that reflects Hilton’s values of integrity and teamwork.