Global IT Support

LinuxCareers; Buenos Aires; On-site; ARS 900,000 - 1,200,000; Full time

Job summary

Monks is a global digital-first marketing services company. This Global IT Support Administrator role provides IT support to Monks employees worldwide, with a primary focus on the LATAM region and in-office support at the Buenos Aires office.

The role combines ticketing-based remote support with hands-on on-site IT administration. Responsibilities include delivering global IT support via ticketing, maintaining asset inventories, onboarding and offboarding employees, and ensuring IT policies are

Qualifications

• 3+ years of IT support experience.
• Strong written and verbal English communication skills.
• Extensive Mac and macOS knowledge.
• Experience with ticketing systems and basic IT troubleshooting.
• Hands-on experience with MDM software, Google Workspace, asset management, Microsoft Active Directory, and PowerShell.
• Knowledge of MS365, Adobe, Azure, Slack, networking, firewalls, VPNs, and enterprise antivirus products.

Responsibilities

• Deliver IT support globally via ticketing system with focus on LATAM region issues.
• Provide in-office IT support at Buenos Aires office 5 days per week.
• Offer first-line troubleshooting support via video call and Slack chat.
• Handle onboarding and offboarding of employee accounts and technology, including account lifecycle management.
• Audit and maintain IT policies, procedures, documentation, and inventory/asset management systems.

Skills

IT support

English proficiency

Mac/macOS

Ticketing systems

MDM software

Google Workspace

Active Directory

PowerShell

MS365

Adobe software

Azure

Slack

Networking basics

Security software

Tools

Freshservice

Workato

BetterCloud

Job description

Monks is a global digital-first marketing services company. This Global IT Support Administrator role provides IT support to Monks employees worldwide, with a primary focus on the LATAM region and in-office support at the Buenos Aires office. The role combines ticketing-based remote support with hands-on on-site IT administration.

What You'll Do

• Deliver IT support globally via ticketing system with focus on LATAM region issues
• Provide in-office IT support at Buenos Aires office 5 days per week
• Offer first-line troubleshooting support via video call and Slack chat
• Handle onboarding and offboarding of employee accounts and technology, including account lifecycle management
• Audit and maintain IT policies, procedures, documentation, and inventory/asset management systems

What You Need

• 3+ years of IT support experience
• Strong written and verbal English communication skills
• Extensive Mac and macOS knowledge
• Experience with ticketing systems and basic IT troubleshooting
• Hands-on experience with MDM software, Google Workspace, asset management, Microsoft Active Directory, and PowerShell
• Knowledge of MS365, Adobe, Azure, Slack, networking, firewalls, VPNs, and enterprise antivirus products

Nice to Have

• Windows system knowledge
• Experience with automation tools such as Workato or BetterCloud
• Freshservice experience
• Linux or Windows systems working experience
• Experience with ethical hacking tools such as vulnerability scanners and network mapping tools