Global Communications Analyst - IT Ops & Incidents

EY; Buenos Aires; On-site; ARS 1,200,000 - 1,800,000; Full time

Job summary

EY GDS is seeking a Business and Technical Communications Analyst to maintain the Global Operations Communications Tool (GOCT) and deliver clear, brand-compliant communications for Mercury-related initiatives. You will partner with Product Management, Development, and regional teams to ensure timely, accurate communications across platforms.

Ideal candidates bring five to seven years of experience in corporate technology communications, strong English writing skills, and proficiency with

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Five to seven years supporting internal corporate or technology operations communications.
• Experience with IT service-management platforms (e.g., ServiceNow) to document requirements, manage incidents, and track enhancements.
• Experience administering or supporting an enterprise communications platform, including templates and audience targeting.

Responsibilities

• Maintains and administers GOCT, ensuring reliability and fit for purpose.
• Partners with Product Management, Development, and stakeholders to support tool enhancements and incidents.
• Creates clear, brand-compliant operational communications and supporting materials.
• Monitors dashboards and triages user queries, resolving or escalating issues.
• Documents requirements and coordinates releases and testing with cross-functional teams.
• Collaborates with global and regional stakeholders to ensure accurate audience targeting.

Skills

English writing

Verbal communication

Planning & organization

Stakeholder management

Independent collaboration

Issue triage & problem solving

Microsoft 365

Communication platforms

Education

Bachelor’s degree in Communications/IS/Business/Tech Mgmt

Tools

ServiceNow

SharePoint

Microsoft 365 apps (Outlook/Word/PowerPoint/Excel)

Job description

EY GDS is seeking a Business and Technical Communications Analyst to maintain the Global Operations Communications Tool (GOCT) and deliver clear, brand-compliant communications for Mercury-related initiatives. You will partner with Product Management, Development, and regional teams to ensure timely, accurate communications across platforms.

Ideal candidates bring five to seven years of experience in corporate technology communications, strong English writing skills, and proficiency with