Director of Operations & Growth - 65740250807

Somewhere; Argentina; Teletrabalho; ARS 59 210 000 - 84 585 000; Tempo integral

Resumo da oferta

Somewhere is seeking a hands-on Director of Operations and Growth to own daily work across marketing, sales, and client delivery. You will report to the founder and oversee budgets, department leads, and client outcomes to drive profitability.

The role requires a track record of leading B2B service teams, strong commercial judgment, and excellent English communication. Remote with regular overlap to US Central Time; candidates from LATAM, South Africa, or similar regions are welcome.

Qualificações

• 5+ years in operations or business leadership.
• 2+ years managing several functions or team leads.
• Experience running a B2B agency, consulting business, sales enablement company, or software with service teams.
• Strong spoken/written English; comfortable with CRMs, dashboards, spreadsheets, SOPs, and AI tools.

Responsabilidades

• Marketing Performance: lead the marketing owner on campaigns, content, funnels, booking flows, and sales materials. Track qualified calls and acquisition cost.
• Sales Execution: manage sales lead, pipeline, follow-up, forecasts, and cash collection with finance. Client Delivery: manage audits, onboarding, setup, coaching schedules, client reporting, support, and renewals.
• People and Accountability: set weekly priorities, assign owners and deadlines, run leadership meetings, coach team leads, and identify hiring needs.
• Profit and Capacity: track delivery costs, staff hours, budgets, margins, refunds, and overdue payments with finance.
• Product Coordination: work with product and technical leads on CRM connections, feature readiness, testing, and client issues.

Conhecimentos

Leadership

Commercial acumen

Delivery management

CRM tools

English communication

Ferramentas

CRM systems

Dashboards

Spreadsheets

SOPs

AI tools

Descrição da oferta de emprego

LOOKING FOR STELLAR TOP CANDIDATES

Position: Director of Operations and Growth

Working Hours: Full-time│Remote with consistent agreed overlap with US Central Time

Search Location: South Africa or Latin America

Salary: $3,500-$5,000

(Performance Bonus tied to profit, retention, and delivery)

The Final Salary Offer depends on the client’s decision, interview results, and experience

About The Client

We help companies improve sales team performance through AI tools, call reviews, sales playbooks, onboarding, and weekly coaching. Its model combines software with hands-on service. Clients enter through a Revenue Gap Audit, followed by onboarding with a high-ticket retainer.

About The Role

We need a hands-on leader who can turn our operating plan into a business that wins clients, delivers strong service, and makes a healthy profit. This person will own daily work across marketing, sales, and client delivery, reporting directly to the founder and Chief Visionary Officer.

Who We Want: An experienced operator who has run a B2B agency, consulting business, sales enablement company, or software business with a substantial service team. They should have managed department leads, owned budgets, improved client delivery, and connected sales growth to profit.

Role Responsibilities

• Marketing Performance: Lead the marketing owner on campaigns, content, funnels, booking flows, and sales materials. Track qualified calls and acquisition cost.
• Sales Execution: Manage sales lead, pipeline, follow-up, forecasts, and cash collection with finance. Client Delivery: Manage audits, onboarding, setup, coaching schedules, client reporting, support, and renewals.
• People and Accountability: Set weekly priorities, assign owners and deadlines, run leadership meetings, coach team leads, and identify hiring needs.
• Profit and Capacity: Track delivery costs, staff hours, budgets, margins, refunds, and overdue payments with finance.
• Product Coordination: Work with product and technical leads on CRM connections, feature readiness, testing, and client issues.

Requirements

• Leadership Background: 5+ years in operations or business leadership, including 2+ years managing several functions or team leads.
• Commercial Judgment: Can explain acquisition cost, conversion, cash collected, client retention, delivery cost, and gross margin.
• Delivery Experience: Has managed paying B2B clients, recurring services, onboarding, and client escalations.
• Systems and Communication: Strong spoken/written English; comfortable with CRMs, work boards, dashboards, spreadsheets, SOPs, and AI tools.

Expected Progress In First 90 Days

• Days 1 to 30: Assess team, funnel, client journey, costs, and product readiness; establish one work board, named department owners, weekly scorecard, and clear handoffs.
• Days 31 to 60: Fix main bottlenecks; run weekly operating rhythm; track adoption, delivery time, and real service cost; launch suitable pilot clients.
• Days 61 to 90: Present commercial/delivery progress, client results, margin, and capacity; recommend what to scale, fix, and hire.

We are looking for candidates based in Latin America, South Africa, or the Philippines.