Digital Trials Account Manager

Syneos Health, Inc.; Buenos Aires; Hybrid; ARS 54,062,000 - 92,678,000; Full time

Job summary

Syneos Health Argentina seeks an organized Account Executive to coordinate day-to-day projects for digital products used in clinical trials, supporting delivery, client communications and financial tracking. The role involves collaborating with sponsors, study teams and cross-functional stakeholders to ensure successful implementation and adoption, with exposure to AI tools and common PM platforms.

Candidates should have a life sciences, healthcare, or business background and at least two years

Qualifications

• Bachelor’s degree in life sciences, healthcare, communications, business or technology, or equivalent relevant professional experience.
• At least two years’ professional experience within a service industry, ideally involving project coordination, account support, customer service, healthcare or technology.
• Clinical trial experience and familiarity with how studies are planned, initiated, conducted, monitored or supported are helpful but not required.
• Experience coordinating activities across teams in a service, healthcare, technology or regulated environment.
• Interest in digital products and technology, with an aptitude for developing knowledge of product-development processes.
• Familiarity with AI tools and their use in content, operational or delivery workflows is preferred.
• Working knowledge of project management and collaboration platforms, such as Wrike, SharePoint, Teams, OneDrive, Salesforce or comparable business systems.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
• Ability to organize and prioritize assigned work across multiple projects and timelines, work independently and collaborate with internal and external stakeholders.
• Strong communication, organization, problem-solving and attention to detail.

Responsibilities

• Support customer communications, meetings and follow-up for assigned projects, including work with sponsors and study teams.
• Prepare for and participate in client touchpoints, communicate project status, document next steps and complete agreed follow-up.
• Escalate project risks, issues and client concerns to the account lead as appropriate.
• Coordinate assigned project activities and deliver work reliably with guidance from an account lead.
• Develop and maintain project timelines, action plans and meeting materials; track risks, issues, actions and deliverables, escalating concerns to the account lead when appropriate.
• Support demonstrations, solution reviews and implementation planning for internal and external customers.
• Support project administration and financial tracking with guidance from the account lead.
• Support project estimates, statements of work, budget tracking and related project communications.
• Review project utilization information and flag potential scope or budget changes to the account lead.
• Identify and share opportunities to improve or expand digital products and related service offerings.

Skills

Project coordination

Account support

Client communications

Healthcare knowledge

Digital products

AI tools awareness

Cross-functional collaboration

Office suite proficiency

Education

Bachelor’s degree in life sciences/healthcare/communications/business/technology

Tools

Wrike

SharePoint

Teams

OneDrive

Salesforce

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Syneos Health Argentina seeks an organized Account Executive to coordinate day-to-day projects for digital products used in clinical trials, supporting delivery, client communications and financial tracking. The role involves collaborating with sponsors, study teams and cross-functional stakeholders to ensure successful implementation and adoption, with exposure to AI tools and common PM platforms.

Candidates should have a life sciences, healthcare, or business background and at least two years