Datacenter Field Technician - Hardware & Network Specialist

Wärtsilä Corporation; Buenos Aires; Presencial; ARS 91.155.000 - 136.732.000; Jornada completa

Descripción de la vacante

Wärtsilä Corporation seeks a Data Center Technician to identify opportunities for server component upgrades and to mentor junior staff while ensuring hardware reliability and network connectivity. The role emphasizes adherence to SOPs/MOPs and acting as a technical liaison across teams to mitigate resiliency risks.

The candidate will monitor ticketing workflows, guide peers in power distribution practices, and validate cabling and configurations to maintain optimal uptime in a complex data

Formación

• Identifies opportunities for others to replace or upgrade server components.
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions.
• Overseas adherence to SOPs/MOPs when performing tasks and ensuring site standards.

Responsabilidades

• Identifies opportunities for other team members to work with servers and server components to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on best practices for power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure.
• Guides and instructs less experienced technicians on best practices for implementing network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity, verifying devices are connected and error free.
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within SLAs.

Conocimientos

Server hardware

Network configuration

Troubleshooting

Descripción del empleo

Job Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

Key Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance:

• Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
• Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.

Datacenter Services Operations-Network Configuration, Installation, and Augmentation:

• Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
• Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.

Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:

• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.

Safety and Compliance-Safety, Security, Compliance, and Documentation:

• Overseas adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site