Data Center Project Lead: Hardware, Cabling & Remote Hands

Reboot Monkey; Partido de Quilmes; A distancia; ARS 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Reboot Monkey is seeking a skilled Datacenter Services Operations professional to support break/fix and hardware maintenance, network configuration, installation, and augmentation. You will guide junior technicians, validate cabling, and ensure connectivity and device integrity within defined SLAs.

Join a team that focuses on reliability, resiliency, and safe, compliant operations, acting as a liaison between technical and non-technical stakeholders to uphold the organization's data center

Formación

• Experience identifying opportunities to replace or upgrade server components.
• Ability to guide less experienced technicians on hardware handling and best practices.
• Familiarity with implementing and following SOPs/MOPs for operational data center processes.

Responsabilidades

• Datacenter Services Operations-Break/Fix and Hardware Maintenance.
• Datacenter Services Operations-Network Configuration, Installation, and Augmentation.
• Technical Support and Troubleshooting within SLAs and ticketing systems.
• Safety and Compliance, Documentation and reporting.

Conocimientos

Server hardware

Network configuration

Troubleshooting

Mentoring

SOPs/MOPs

Herramientas

Ticketing software

Descripción del empleo

**Job Description**
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
**Responsibilities**
**Key Responsibilities**
**Datacenter Services Operations-Break/Fix and Hardware Maintenance:**
-Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
-Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
**Datacenter Services Operations-Network Configuration, Installation, and Augmentation:**
-Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
-Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
**Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:**
-Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
**Safety and Compliance-Safety, Security, Compliance, and Documentation:**