Customer Support Manager - Mendoza | Tech Lead & Success

Motorola Solutions Inc; Ciudad de Mendoza; On-site; ARS 900,000 - 1,300,000; Full time

Job summary

Motorola Solutions Inc in Mendoza is hiring a Customer Support Manager to lead service delivery, manage customer relationships, and supervise the support team. The role focuses on ensuring SLA compliance, contract renewals, and coordinating with subcontractors to deliver high-quality services.

The ideal candidate will have a university degree and over 3 years in customer support or related fields, with strong communication and travel willingness to support regional accounts.

Qualifications

• Bachelor’s degree in a relevant field and 3+ years in Customer Service, Account Management, Field Support or Sales Support.
• Willingness to travel 25–50% within the designated region.
• Strong communication and organizational abilities.

Responsibilities

• Be the primary contact for customer service delivery and SLA adherence.
• Lead coordination with customers and subcontractors across projects.
• Manage contract scope, SOWs, CSPs, and change orders.
• Provide technical leadership to the support team and mentor staff.
• Collaborate with sales for upsell opportunities and revenue projections.

Skills

Customer service

Account management

Field support

Sales support

Education

Bachelor's degree in a relevant field

Job description

Motorola Solutions Inc in Mendoza is hiring a Customer Support Manager to lead service delivery, manage customer relationships, and supervise the support team. The role focuses on ensuring SLA compliance, contract renewals, and coordinating with subcontractors to deliver high-quality services.

The ideal candidate will have a university degree and over 3 years in customer support or related fields, with strong communication and travel willingness to support regional accounts.