Customer Service Representative (Spanish/English)

Binance; Buenos Aires; Híbrido; ARS 400.000 - 520.000; Jornada completa

Descripción de la vacante

Binance in Buenos Aires is seeking customer service professionals to support users of the world’s leading crypto exchange, handling inquiries and providing accurate information with fast response times.

This client-facing role requires empathy, strong communication, and the ability to thrive under pressure while documenting requests for cross‑unit feedback.

A college degree or higher is required, and multilingual capabilities (Spanish, English, plus another language) are preferred.

Formación

• Customer service experience not required but beneficial in financial industry contexts.
• College degree or above.
• Trilingual: native Spanish, advanced English, and another language preferred.

Responsabilidades

• Handle back-office tickets and provide 24/7 online inquiry and email reply services.
• Address customer inquiries, advice, and suggestions via email or online tools.
• Document customer requests and provide feedback to other units.
• Handle customer complaints and ad hoc tasks.

Conocimientos

Strong communication

Teamwork

Honesty and integrity

Multilingual (Spanish/English/another)

Educación

College degree or above

Descripción del empleo

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.


• Handle customer enquiries, advice and suggestions via email or online tools.


• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.


• Handle customer complaints, special cases or ad hoc tasks.

Requirements:

• Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience


• College degree or above


• Trilingual speaker with native Spanish, advanced English and one more language will be preferred


• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit


• Ability to work under pressure, strong communication skills and exceed beyond expectation


• Passionate for customer service industry and can accept to work under different work shifts


• Passionate about the crypto industry

Why Binance

Shape the future with the world’s leading blockchain ecosystem

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle unique, fast-paced projects with autonomy in an innovative environment

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

Competitive salary and company benefits

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.