Customer Service Representative (Bilingual)

The Archetype Strategy; Argentina; Presencial; ARS 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Growth opportunities

Training and development

Supportive team environment

Weekend shifts

Descripción de la vacante

The Archetype Strategy is seeking a friendly, professional Bilingual Customer Service Representative to assist customers with questions, orders, account issues, and general support. The ideal candidate is fluent in English and Spanish and communicates clearly in a fast-paced environment.

Weekend availability is required or strongly preferred; Saturdays and/or Sundays may be scheduled. The role offers a supportive team, opportunities for growth, training, and a benefits package where applicable.

Formación

• Fluent in English and Spanish, written and verbal.
• Prior customer service experience preferred.
• Excellent verbal and written communication.
• Strong listening and problem-solving abilities.
• Familiar with computers, email, chat, and customer management systems.

Responsabilidades

• Provide professional customer service in English and Spanish.
• Respond to inquiries by phone, email, chat, or other channels.
• Assist customers with orders, accounts, billing questions, service issues.
• Document customer interactions accurately in company systems.
• Escalate complex issues to the appropriate department.
• Meet performance, quality, attendance, and customer satisfaction goals.
• Collaborate with other departments to resolve issues.

Conocimientos

Bilingual EN/ES

Customer service

Communication skills

Problem solving

Teamwork

Herramientas

CRM software

Ticketing systems

Descripción del empleo

Position Summary

We are seeking a friendly, professional, and customer-focused Bilingual Customer Service Representative to assist customers with questions, requests, account issues, and general support. The ideal candidate is fluent in English and Spanish, communicates clearly, and is comfortable working in a fast-paced environment.

The successful candidate must be flexible and available to work weekends as needed, including Saturday and/or Sunday shifts.

Key Responsibilities

• Provide professional and courteous customer service in both English and Spanish.
• Respond to customer inquiries by phone, email, chat, or other communication channels.
• Assist customers with orders, accounts, billing questions, service issues, and general requests.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Accurately document customer interactions, requests, and resolutions in company systems.
• Escalate complex issues to the appropriate department or supervisor.
• Follow established customer service policies, procedures, and quality standards.
• Maintain accurate customer information and protect confidential data.
• Follow up with customers when necessary to ensure issues are fully resolved.
• Meet established performance, quality, attendance, and customer satisfaction goals.
• Work collaboratively with other departments to resolve customer issues.
• Maintain a professional and positive attitude when handling challenging situations.

Qualifications

• Fluent in English and Spanish, both written and verbal.
• Previous customer service, call center, retail, hospitality, administrative, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong listening, problem‑solving, and conflict‑resolution abilities.
• Comfortable working with computers, email, chat platforms, and customer management systems.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Professional, dependable, and customer‑focused attitude.
• Ability to work independently and as part of a team.

Schedule Requirements

• Weekend availability is required or strongly preferred.
• Must be willing to work Saturday and/or Sunday shifts based on business needs.
• Schedule may include evenings, holidays, or other non‑standard hours depending on customer service coverage requirements.
• Reliable attendance and punctuality are essential.

Preferred Qualifications

• 1+ year of customer service experience.
• Previous experience in a bilingual customer service or call center environment.
• Experience with CRM, ticketing, or customer support software.
• Experience handling high‑volume customer inquiries.
• Experience working with Spanish‑speaking customers in a professional setting.

Key Competencies

• Bilingual communication
• Customer service
• Active listening
• Problem solving
• Conflict resolution
• Professionalism
• Patience and empathy
• Attention to detail
• Time management
• Teamwork
• Adaptability

What We Offer

• Competitive compensation
• Opportunities for professional growth
• Training and development
• Supportive team environment
• Opportunities for additional hours based on business needs
• Comprehensive benefits package, if applicable

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all qualified applicants and maintaining a workplace free from discrimination and harassment.