Customer Service Representative – Collections & Accounts

EXP Group LLC; Comisión de Fomento de Perú; Presencial; ARS 16.851.000 - 25.276.000; Jornada completa

Descripción de la vacante

EXP Group LLC is hiring a Customer Service Representative to join our centralized Customer Service & Collections team. This full-time/contractor role handles day-to-day customer support and collections for an assigned portfolio, coordinating with Sales and Finance to resolve issues.

We seek candidates with prior customer service and collections experience, fluent English, and the ability to work Eastern Time business hours, with independent ownership of outcomes.

Formación

• Prior experience in customer service and collections is required.
• Fluent English, written and spoken.
• Able to work Eastern Time business hours.
• Detail oriented and organized with processes for credit checks and collections cadence.

Responsabilidades

• Respond to customer inquiries and provide day-to-day account support.
• Support onboarding of vendors and customers.
• Perform credit checks and help maintain credit limits and holds.
• Process invoice adjustments and manage collections for assigned accounts.
• Coordinate with Sales and Finance to resolve account issues.

Conocimientos

Customer service

Collections

Account management

English fluency

Descripción del empleo

Customer Service Representative – Collections & Accounts

About EXP Group

We are a multinational group of specialized companies working together to bring high-quality tropical fruits and vegetables from Central and South America to the U.S. East Coast. With over 40 years of experience, we’ve built a trusted network that spans farms, packing facilities, and warehouses. Our success is rooted in strong partnerships, a commitment to quality and food safety, and a shared dedication to doing things the right way. Above all, we take pride in our people, collaboration, and the standards of excellence that guide everything we do.

Location: Remote LATAM (must work Eastern Time business hours)

Employment Type: Full-Time/ Contractor

Compensation: $1,000- $1,500/month

About the role

• EXP Group is hiring a Customer Service Representative to join our newly centralized Customer Service & Collections team. This role owns day-to-day customer support and collections activity for an assigned portfolio of accounts, working closely with Sales and Finance.

What you'll do

• Respond to customer inquiries and provide day-to-day account support
• Support vendor and customer onboarding
• Perform credit checks and help maintain credit limits and account holds
• Process invoice adjustments
• Manage collections for an assigned portfolio of accounts, following a standardized collections cadence and escalation process
• Coordinate with Sales and Finance to resolve account issues

Qualifications

• Prior experience in customer service and collections required
• Fluent English required, both written and spoken
• Able to work Eastern Time business hours
• Comfortable managing a portfolio of accounts independently and taking ownership of outcomes
• Detail-oriented, organized, able to follow standardized processes for credit checks, account holds, and collections cadence