Customer Service Representative

1840 & Company; La Plata; On-site; ARS 16,955,000 - 19,075,000; Full time

Benefits offered by this job

Training program

Paid nesting period

Job summary

1840 & Company is seeking a Customer Service Representative in La Plata, Argentina for a full-time role. The position operates Monday through Friday, 8:00 am to 6:00 pm CST, with classroom training and nesting periods before paid onboarding.

Ideal candidates have at least 6 months in customer service, strong phone etiquette, and solid written communication. Proficiency with CRM tools and order systems is preferred, and independence with time management is essential.

Qualifications

• 6+ months experience in customer service; 1 year preferred.
• Excellent telephone etiquette; speak confidently with customers.
• Strong written communication; accurate spelling and grammar.
• Prioritize tasks and manage time across daily/weekly/monthly cycles.
• Ability to work independently and meet deadlines.
• Experience with CRM/order systems is a plus.

Responsibilities

• Handle order entry and resolution with precision and professionalism.
• Respond to inquiries with accurate product and order information; resolve returns/warranty questions.
• Use CST/M3, Shopify, Hubspot, and Connex.ai for CRM and escalation handling.
• Collaborate with internal teams to escalate issues and capture feedback for improvement.
• Manage time effectively; regularly review calendars to prioritize tasks.

Skills

Attention to Detail

Collaboration

Communication

Time Management

Active Listening

Positive Attitude

Education

1+ Years Experience

Tools

CST/M3

Shopify

Hubspot

Connex.ai

Job description

USD 8 - 9 Hourly Entry Level Level Customer Service/Support

About the Job

Customer Service Representative – Full Time Position OnlyHours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Must Have Requirements

These are essential requirements for this role. Candidates must meet all of the criteria below.

Location

Responsibilities

• Customer Service Agents will handle order entry and resolution with precision and professionalism.
• Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
• Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
• Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
• Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
• Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.

Qualifications:

• At least (6) months experience in customer service role, 1 year preferred
• Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
• Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
• Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
• Ability to work independently
• Basic computer and keyboarding skills
• Knowledge of internet and e-mail required
• Typing Skills (20 WPM+)
• Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
• Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.
• Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.

Skills

Tools/Platforms

Common Methodologies/Frameworks

General Skills

Customer Relationship Management (CRM) Customer Feedback Analysis Customer Satisfaction

Soft Skills

Attention to Detail Collaboration Communication Time Management Active Listening Positive Attitude

Education & Experience

Experience

1+ Years

Additional Requirements

Technological Requirements Either Mac or Windows

Language English

City/Province/Country La Plata, Buenos Aires, Argentina

About the Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Job Overview

Employment Type

Department

Customer Service/Support

Job Level

Entry Level

Location

Years of Experience

1+ Years

USD 8 - 9 Hourly

Working Hours

Monday 08:00 - 18:00 (America/Chicago) Tuesday 08:00 - 18:00 (America/Chicago) Wednesday 08:00 - 18:00 (America/Chicago) Thursday 08:00 - 18:00 (America/Chicago) Friday 08:00 - 18:00 (America/Chicago)