Customer Service Representative

Virtustant; Argentina; Remote; ARS 54,572,000 - 90,953,000; Full time

Benefits offered by this job

Payment in USD or local currency

Job summary

Virtustant is a remote staffing company connecting LATAM and SA professionals with US businesses. The Customer Service Representative will be the voice of our clients, handling inquiries by phone, email and chat and ensuring a high level of customer satisfaction.

You will work in a 100% remote environment, aligned with US business hours, and use help desk tools to track interactions. Prior experience and strong English skills are essential for success.

Qualifications

• 1+ year of customer service experience.
• Advanced English (C1 or higher).
• Empathy, patience and a problem-solving attitude.
• Quiet workspace with headset and reliable internet connection.

Responsibilities

• Answer inbound calls, emails and chats.
• Resolve questions, orders and issues.
• Log every interaction in the help desk or CRM.
• Escalate complex cases to the right team.
• Follow up to ensure customer satisfaction.
• Stay up-to-date with products and policies.

Skills

Customer service

English proficiency

Empathy

Problem solving

Tools

Help desk software

Job description

Job Title: Customer Service Representative

About Virtustant

Virtustant is a remote staffing company that connects talented professionals in Latin America and South Africa with growing US businesses. We recruit, vet and support our team members so they can build long-term remote careers with international clients.

About The Role

Be the voice of our clients' businesses, helping their customers by phone, email and chat.

Responsibilities

• Answer inbound calls, emails and chats
• Resolve questions, orders and issues
• Log every interaction in the help desk or CRM
• Escalate complex cases to the right team
• Follow up to make sure customers are satisfied
• Keep up to date with products and policies

Requirements

• 1+ year of customer service experience
• Advanced English (C1 or higher) with clear pronunciation
• Empathy, patience and a problem-solving attitude
• Comfortable with help desk tools
• A quiet workspace, a headset and a reliable internet connection

Nice To Have

• Zendesk, Freshdesk or Gorgias
• Experience in e-commerce or with US customers

English Level

Advanced (C1 or higher), with clear pronunciation

Schedule

Full time, US business hours

What We Offer

• 100% remote work from your home country
• Long‑term positions with US‑based companies
• Payment in USD or local currency, according to your preference
• Ongoing support from the Virtustant team