Customer Service Rep – Remote

School Result; Buenos Aires; Hybride; ARS 92 241 000 - 138 361 000; Plein temps

Résumé du poste

Mastercard is seeking a Regional Customer Success Manager to drive engagement, retention, and expansion across strategic accounts in the region. You will lead customer health initiatives, coordinate across Sales, Product, and Support, and craft value-driven strategies to maximize product adoption and revenue growth.

The role requires strong English and Spanish communication, experience in IT services, and a proven track record in customer success or account management.

Qualifications

• Experience in customer success or account management within technology/IT services.
• Ability to translate customer needs into value-driven solutions.
• Strong communication and negotiation skills.

Responsabilités

• Develop and grow strategic customer relationships to ensure renewals and upsell opportunities.
• Coordinate with cross-functional teams to deliver on customer needs and onboard new clients.
• Monitor KPIs and customer health metrics to drive retention and expansion.
• Produce tailored customer success plans and playbooks for high-value accounts.

Connaissances

English

Spanish

Sales experience in IT services

Customer success

Executive relationship management

Formation

Bachelor's degree

Master's degree

Outils

Microsoft Office (Word, Excel)

Description du poste

Prospect, qualify, and secure new business opportunities in assigned market sectors, driving the sales pipeline to achieve revenue growth.

Develop tailored commercial proposals, negotiate terms, and close deals, ensuring alignment with company policies and profitability goals.

Maintain and strengthen relationships with existing clients, conducting regular reviews to identify additional business opportunities and ensure high customer satisfaction.

Collaborate with internal teams such as finance, logistics, and marketing to support smooth customer onboarding and the successful execution of sales strategies.

Track and manage sales activities using CRM systems, ensuring a continuously filled and actively managed sales funnel.

Deliver on key performance indicators (KPIs), including revenue targets, customer acquisition, and customer satisfaction (NPS).

Conduct market research and competitor analysis to inform strategic sales planning and identify new business opportunities.

Provide input and feedback on improving the inside sales processes and customer experience to ensure long-term success.

Remote Type

Hybrid Remote

Description

Key Responsibilities May Include:

• Prospect, qualify, and secure new business opportunities in assigned market sectors, driving the sales pipeline to achieve revenue growth.
• Develop tailored commercial proposals, negotiate terms, and close deals, ensuring alignment with company policies and profitability goals.
• Maintain and strengthen relationships with existing clients, conducting regular reviews to identify additional business opportunities and ensure high customer satisfaction.
• Collaborate with internal teams such as finance, logistics, and marketing to support smooth customer onboarding and the successful execution of sales strategies.
• Track and manage sales activities using CRM systems, ensuring a continuously filled and actively managed sales funnel.
• Deliver on key performance indicators (KPIs), including revenue targets, customer acquisition, and customer satisfaction (NPS).
• Conduct market research and competitor analysis to inform strategic sales planning and identify new business opportunities.
• Provide input and feedback on improving the inside sales processes and customer experience to ensure long-term success.

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptabilité, Capacité à assumer la responsabilité, Commercial Sustainability, Communications de vente, Développement d'entreprise, Digital Customer Solutions (Dcs), Empathie, Établir des relations, Expérience client (CX), Experimenting, Gestion de relations, Gestion des comptes, Interprétation de données, Négociation, Our Business, Partenariats clients, Propositions de valeur, Travail d'équipe, Understand Customers

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Customer Success

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.

This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.

Responsibilities

As a Regional Customer Success Manager for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The Manager will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.

The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.

Customer Engagement

Cultivate a strong customer partnership through a deep understanding of their business and managing customer health and value realization during network product launch and post-sale.

Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products.

Articulate key performance indicators related to cost, performance and optimization and the insights associated with them.

Growing the Business

Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products.

Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings.

Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data.

Technical & Program Readiness

Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition.

Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner.

Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products.

All About You

Skilled at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage.

Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus.

Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability.

Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner.

Proficient experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth.

Successful track record of identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties.

Experience in creative thinking and development of innovative solutions to complex customer challenges.

Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level.

Advanced experience working with both large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners.

English, Spanish

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Partially Remote

Buenos Aires, Argentina

Full time

R-63495

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

Are you ready to redefine what's possible for Kyndryl's most significant customers? In this high-impact leadership role, you are the strategic architect of the relationship. You don't just manage accounts; you revolutionize them. By building deep, trusted connections with C-suite executives, you bring the full power of Kyndryl's global expertise to the table to solve complex business challenges.

Join us at a unique time in our history where you can shape how our consulting practice operates today and evolves for the future.

What you will do

• Drive Growth and Profitability
  • Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
  • Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
  • Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
  • Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
• Build Strategic Connections
  • Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
  • Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
  • Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
  • Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
• Deliver Excellence
  • Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
  • Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
  • Shape the future: Use your creativity and expertise to transform the future of account management.

Who You Are

Required skills and experience

• Proven experience working with clients in the Energy, Oil & Gas, and Mining sectors (This is a mandatory requirement for the role)
• Experience running account P&L
• Deep knowledge of business and technology trends and industry best practices
• Experience managing sales process end-to-end
• Proven experience with revenue growth, cost, profitability, trends, and risks - Open minded and empathetic approach in relationships with customers
• Bachelor's degree or Master's degree
• Sales experience in IT services

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.

We want you to thrive here-& we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Associate – Field Service and Technical Advising

Job Description Summary

Job Description

Essential Responsibilities:

• Ensure the implementation of the work assigned to him (her) area of the planned indicators for the established quantitative and qualitative indicators;
• To ensure an increase in labor productivity and work rhythm, a reduction in labor intensity and production costs;
• Within the framework of its activities, observe and maintain safe working conditions and a production-friendly environment in accordance with the laws of the Republic of Estonia;
• Establish tasks for work producers and individual employees on a daily basis in accordance with production plans and schedules, issue tasks in a timely manner and monitor work execution and instruct subordinates;
• Ensure the correct placement in the workplace and the full use of working time throughout the shift, taking into account the abilities and skills of each employee;
• Acceptance of works from the manufacturers of works and handing over the repaired to the Customer with paperwork;
• To create, within the framework of its activities, safe working conditions and a production-friendly environment in accordance with the laws of the Republic of Estonia.

Qualifications/Requirements:

• Secondary technical or higher technical education;
• Work experience at energy enterprises for at least 3 years;
• Knowledge of equipment of thermal power plants, technology of repair of boiler auxiliary equipment, technology of repair of heating surfaces and valves;
• Knowledge of production management;
• Knowledge of Microsoft Office programs (Word, Excel);
• Knowledge of Russian and basic knowledge of English at the level of reading technical documentation.

Additional Information

Relocation Assistance Provided: No

Candidates should be aware that this role involves a client's critical infrastructure; shortlisted candidates would therefore be subject to heightened security checks as directed by our clients. All personal data will be handled with the utmost confidentiality and in accordance with our data protection policies, solely for recruitment and security purposes.

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.