Ml Engineer — Voice Ai, End-To-End Infra, Remote

Fullstack; Quilmes; Remote; ARS 53,807,000 - 92,241,000; Full time

Benefits offered by this job

Continuous learning and career growth

English/Spanish language classes

Mental health support

Specialized benefits program

Inclusive and supportive culture

Job summary

Trinetix is seeking a skilled NOC Engineer to join our operations team in Buenos Aires, Argentina. You will monitor IP and transmission systems, triage incidents, and collaborate with internal and external teams to restore services quickly.

Ideal candidates have 3–5+ years in a NOC, strong TCP/IP/MPLS/BGP knowledge, experience with monitoring tools, and excellent English communication. This role offers international exposure and opportunities for growth.

Qualifications

• 3–5+ years in a Network Operations Center (NOC) or similar environment.
• Strong technical expertise in network troubleshooting across IP and/or transmission platforms.
• Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies.
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience.
• Hands‑on experience with network monitoring tools, incident handling, and fault management.
• Experience working with Linux/Windows environments.
• Strong communication skills and ability to collaborate with internal teams and external providers.
• Experience in documenting incidents and maintaining clear technical reporting.
• English proficiency: Upper‑Intermediate (B2) or higher — mandatory.

Responsibilities

• Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber).
• Act on alarms indicating both service‑impacting and potential service‑impacting issues.
• Initiate and perform troubleshooting of faults and outages across relevant platforms.
• Resolve incidents at first line whenever possible, minimizing escalation to second‑level support.
• Take full ownership of incidents and drive them to resolution and restoration.
• Collaborate with third‑party providers during troubleshooting.
• Ensure accurate and timely documentation during and after incident resolution.
• Maintain clear and structured communication with internal and external stakeholders during major incidents.
• Track SLA commitments, follow up on progress, and coordinate resolution across teams.
• Prepare root cause analysis and outage reports.
• Act as a SPOC during planned maintenance and outages.
• Configure and contribute to the development of NOC monitoring tools and processes.
• Collaborate with internal teams to improve troubleshooting and information sharing.

Skills

NOC experience

Network troubleshooting

TCP/IP

MPLS/BGP/QoS

xWDM

CCNP or equivalent

Monitoring tools

Linux/Windows

Communication

Incident reporting

English (B2+)

Tools

NOC monitoring tools

Job description

At Trinetix we are looking for a skilled NOC Engineer. Join our team and collaborate with Arelion, a global leader in connectivity, operating one of the world’s most reliable and extensive Internet backbones. With over 30 years of experience, this organization provides high-performance network infrastructure across more than 100 countries, supporting 2,900+ customers worldwide - including telecom operators, hyperscalers, cloud providers, and digital platforms.

Its network spans tens of thousands of kilometers of fiber, forming a critical part of the global Internet infrastructure and consistently ranking among the top-tier backbone providers worldwide. This is the kind of company that literally powers how the Internet works at scale.

At Trinetix, we partner with this organization to support and enhance its operations through modern engineering, process optimization, and AI-driven solutions. Our teams work closely with global stakeholders, contributing to large-scale initiatives that improve efficiency, streamline workflows, and support business growth across international markets.

Required Skills:

• 3–5+ years of experience in a Network Operations Center (NOC) or similar environment
• Strong technical expertise in network troubleshooting across IP and/or transmission platforms
• Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience
• Hands‑on experience with network monitoring tools, incident handling, and fault management
• Experience working with Linux/Windows environments
• Strong communication skills and ability to collaborate with internal teams and external providers
• Experience in documenting incidents and maintaining clear technical reporting
• English proficiency: Upper‑Intermediate (B2) or higher — mandatory. The interview process and day‑to‑day work communication will be conducted in English.

Nice‑to‑haves skills:

• Experience with scripting (Python or Bash)
• Telecom industry background (TELCO)
• Experience configuring or improving NOC monitoring tools
• Experience working in an international environment

Core Responsibilities:

• Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber)
• Act on alarms indicating both service‑impacting and potential service‑impacting issues
• Initiate and perform troubleshooting of faults and outages across relevant platforms
• Resolve incidents at first line whenever possible, minimizing escalation to second‑level support
• Take full ownership of incidents and drive them to resolution and restoration
• Collaborate with third‑party providers (hardware vendors, field support, network providers) during troubleshooting
• Ensure accurate and timely documentation during and after incident resolution
• Maintain clear and structured communication with internal and external stakeholders during major incidents
• Track SLA commitments, follow up on progress, and coordinate resolution across teams
• Prepare root cause analysis and outage reports
• Act as a SPOC during planned maintenance and outages
• Configure and contribute to the development of NOC monitoring tools and processes
• Collaborate with internal teams to improve troubleshooting and information sharing

Expected Qualifications

• Strong analytical thinking and problem‑solving skills
• Ability to take ownership and make decisions in time‑critical situations
• High level of responsibility and attention to detail
• Strong team player with excellent communication skills
• Proactive mindset and willingness to continuously learn and improve
• Comfortable working in a fast‑paced, international environment

What we offer:

• Continuous learning and career growth opportunities
• Professional training and English/Spanish language classes
• Mental health support
• Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
• Inclusive and supportive culture

About Us:

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people‑first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.

To learn more about how we collect, process, and store your personal data, please review our Privacy Notice:

Cloud Engineer, Application Modernization, Gemini Enterprise and AI Agents, Google Professional S...

Partially Remote
Buenos Aires, Argentina
Full time
R-60887
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At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people‑Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.
**The Role**
Are you passionate about solving complex problems? Do you thrive in a fast‑paced environment? Then there’s a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting‑edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit‑tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.
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Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
**Who You Are**
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience
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Preferred Technical and Professional Experience
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