Customer Enablement & Adoption Specialist

Coalfire; Buenos Aires; Híbrido; ARS 64.663.000 - 101.613.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid parental leave

Flexible time off

Certification reimbursement

Mental health support and insurance

Descripción de la vacante

Coalfire is seeking a Customer Enablement Specialist to guide customers through Compliance Essentials onboarding and adoption. You will deliver practical CE training, support self-managed customers, and collaborate with Strategic Customer Success Managers to enhance enablement programs.

The role emphasizes a customer-first mindset, strong communication, and the ability to simplify complex compliance workflows.

Formación

• 2+ years in customer onboarding, implementation, customer success, product enablement or related roles.
• Experience guiding customers through onboarding and adoption.
• Experience with training and enablement materials.

Responsabilidades

• Lead CE onboarding journeys from kickoff to initial adoption across accounts.
• Deliver live and recorded CE training for customers and internal teams.
• Create enablement guides, FAQs, and onboarding resources.
• Gather feedback to improve training, docs, and onboarding experience.
• Support self-managed customers with proactive guidance and scalable resources.
• Collaborate with Strategic CSMs to plan adoption and enablement for key accounts.

Conocimientos

Onboarding

Implementation

Customer Success

Training

Communication

Organization

Cross-functional

Herramientas

Pendo

ChurnZero

Descripción del empleo

Coalfire is seeking a Customer Enablement Specialist to guide customers through Compliance Essentials onboarding and adoption. You will deliver practical CE training, support self-managed customers, and collaborate with Strategic Customer Success Managers to enhance enablement programs.

The role emphasizes a customer-first mindset, strong communication, and the ability to simplify complex compliance workflows.