Customer Enablement Specialist

Coalfire; Municipio de Rincón de los Sauces; Hybrid; ARS 92,376,000 - 138,564,000; Full time

Benefits offered by this job

Flexible work model

Paid parental leave

Certification reimbursement

Digital mental health support

Comprehensive insurance

Job summary

Coalfire is seeking a Customer Enablement Specialist to help customers adopt Compliance Essentials (CE) and derive lasting value from the platform. You will guide onboarding, deliver CE training, and support self-managed customers while partnering with Strategic CSMs to drive adoption and outcomes.

The role requires strong communication, a customer-first mindset, and the ability to simplify complex compliance workflows.

Qualifications

• 2+ years of experience in customer onboarding, implementation, customer success, product enablement, training, or a related customer-facing function.
• Experience guiding customers through onboarding, adoption, or change management.
• Strong presentation, facilitation, written communication, and interpersonal skills.
• Ability to explain technical concepts clearly to varied audiences.

Responsibilities

• Guide customers through CE onboarding journey from kickoff to adoption and support new users.
• Deliver live and recorded CE trainings for customers and internal teams.
• Create enablement materials, guides, FAQs, and onboarding resources.
• Help self-managed customers with guidance and scalable resources.
• Collaborate with Strategic CSMs and support teams to plan adoption activities.

Skills

Customer onboarding

Implementation

Customer success

Training

Presentation

Communication

Project coordination

Collaboration

Tools

Pendo

ChurnZero

Job description

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies all across the world navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S., Argentina, and the U.K.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary

We are looking for a Customer Enablement Specialist to help customers successfully adopt Compliance Essentials (CE) and get lasting value from the platform. CE is Coalfire’s automated mapping platform that centralizes compliance work. This role will guide customers through onboarding and help new users at existing customer accounts get started, deliver practical CE training, support our self-managed customer segment, and partner closely with Strategic Customer Success Managers on customer enablement and adoption. The ideal candidate will be comfortable balancing structured implementation work with responsive, customer-focused support. They will bring a customer-first mindset, strong communication skills, and the ability to make complex compliance workflows easier to understand and act on. They will also use customer engagement and product analytics tools, including Pendo and ChurnZero.

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies all across the world navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S., Argentina, and the U.K.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

What You’ll Do

Customer onboarding and implementation

• Guide customers through the CE onboarding journey, from kickoff and setup through initial adoption, and support new users joining existing customer accounts
• Help customers understand how to use CE in the context of their compliance program, workflows, and goals
• Coordinate onboarding activities, timelines, follow-ups, and handoffs across internal teams
• Identify risks to onboarding progress and proactively help customers get back on track
• Establish a strong foundation for long-term customer adoption and self-sufficiency

Training and enablement

• Deliver live and recorded training sessions for customers and internal teams
• Tailor training to different audiences, including administrators, assessors, and day‑to‑day CE users
• Create and maintain practical enablement materials, guides, FAQs, and onboarding resources
• Gather customer feedback and identify opportunities to improve training, documentation, and the overall onboarding experience

Support for self‑managed customers

• Help self‑managed customers build confidence and momentum using CE without requiring a high‑touch engagement model
• Provide targeted guidance, proactive outreach, and scalable resources based on customer needs and usage signals
• Use Pendo and ChurnZero to monitor customer engagement, identify adoption trends or risks, and prioritize follow‑up
• Support customers with best practices for assessment preparation, workflow adoption, and ongoing platform usage
• Recognize when a customer needs additional support and coordinate the appropriate next step with the broader Customer Success or Support team
• Contribute to campaigns, office hours, training, pulse surveys, and other scalable customer enablement programs

Partnership with Strategic Customer Success Managers

• Serve as an enablement and implementation partner to Strategic CSMs
• Support customer training, product education, implementation planning, and adoption activities for strategic accounts
• Help CSMs prepare for customer meetings with relevant enablement content, usage insights, and recommended next steps
• Participate in customer calls and follow‑up activities when specialized CE expertise or additional implementation support is needed
• Share customer themes, friction points, and product feedback with the CE Product and Customer Success teams

What You’ll Bring

• 2+ years of experience in customer onboarding, implementation, customer success, product enablement, training, or a related customer‑facing function
• Experience working with customers through implementation, adoption, or change management
• Strong presentation, facilitation, written communication, and interpersonal skills
• Ability to explain technical or complex concepts in a clear, approachable way
• Strong organization and project coordination skills, with the ability to manage multiple customers and priorities
• Ability to work with both high‑touch strategic customers and scaled or self‑managed customer programs
• A proactive, resourceful approach to identifying customer needs and moving work forward
• Ability to collaborate effectively across Customer Success, Support, Product, and other internal teams
• Familiarity with compliance, risk, audit, or GRC concepts is helpful but not required
• Experience with customer success, product analytics, or engagement platforms such as Pendo and ChurnZero is a plus

Why You’ll Want to Join Us

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.

Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in‑person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact our Human Resources team at [e-mail] .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.