Customer Enablement & Adoption Specialist

Coalfire-; Buenos Aires; Hybrid; ARS 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible work model

Parental leave

Certification reimbursement

Wellbeing support

Job summary

Coalfire is seeking a Customer Enablement Specialist to guide customers through adopting Compliance Essentials (CE) and maximize platform value. You will balance structured onboarding with responsive support, delivering practical training and enabling self-managed customers while partnering with Strategic CSMs.

The ideal candidate brings 2+ years in onboarding, success, or training, with strong communication skills and the ability to simplify complex compliance workflows.

Qualifications

• 2+ years of experience in customer onboarding, implementation, or customer success.
• Strong presentation, facilitation, written communication, and interpersonal skills.
• Ability to explain technical concepts clearly and work with cross-functional teams.
• Proactive, organized, and able to manage multiple customers and priorities.
• Experience with customer analytics or engagement platforms is a plus.

Responsibilities

• Lead customer onboarding and CE implementation from kickoff to initial adoption.
• Deliver live and recorded CE training to customers and internal teams.
• Support self-managed customers with scalable guidance and resources.
• Collaborate with Strategic CSMs and other teams to drive adoption.
• Monitor engagement signals and capture feedback to improve enablement content.

Job description

Coalfire is seeking a Customer Enablement Specialist to guide customers through adopting Compliance Essentials (CE) and maximize platform value. You will balance structured onboarding with responsive support, delivering practical training and enabling self-managed customers while partnering with Strategic CSMs.

The ideal candidate brings 2+ years in onboarding, success, or training, with strong communication skills and the ability to simplify complex compliance workflows.