Clinician Onboarding Specialist (BBS938)

Hire Overseas; Buenos Aires; Remoto; ARS 92.909.000 - 139.364.000; Tempo pieno

Descrizione del lavoro

Overseas is seeking a Clinician Onboarding Specialist open to candidates based in Latin America. This fully remote role leads three-hour live onboarding calls for newly hired clinicians, guiding them through the EHR platform and payroll system, and preparing materials ahead of each session.

You will engage large cohorts on live calls, answer questions, and escalate complex issues to improve onboarding materials and workflows. This is a remote, full-time role with US Pacific Time availability.

Competenze

• Strong written and verbal English communication with a professional and warm delivery.
• Healthcare experience, ideally in behavioral health or clinical support.
• Comfort presenting on live screen-share calls with EHR platforms.
• Familiarity with payroll systems such as Rippling or Gusto; Rippling preferred.
• Experience leading onboarding for multiple cohorts and coordinating sessions.
• Proficient with productivity tools (Google Workspace, Notion, Airtable).

Mansioni

• Lead three-hour live onboarding calls with newly hired clinicians via video conference, keeping cohorts engaged and confident.
• Walk clinicians through the EHR platform step by step via screen share, covering workflows and navigation.
• Guide clinicians through the payroll system (Rippling or similar) setup.
• Answer questions live and handle a range of inquiries with composure.
• Prepare materials, presentations, and platform setups ahead of each session; coordinate invites and lists.
• Respond to post-call questions via email, tracking open questions until resolved.
• Escalate complex questions to the appropriate internal team.
• Identify recurring onboarding friction and help improve materials and workflows.

Conoscenze

English communication

Healthcare experience

Public speaking

Time management

Strumenti

Tebra

Rippling

Gusto

Google Workspace

Notion

Airtable

Descrizione del lavoro

Clinician Onboarding Specialist
Open to Latin America: This role is open to candidates based in Latin America.
Remote

About Our Client

Our client is a fast-growing, mission-driven virtual behavioral health platform serving one of the most underserved patient populations in the US. Clinician onboarding is a high-priority function that directly shapes how hundreds of clinicians experience their first weeks on the platform.

About the Role

We're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining the platform. You'll lead three-hour live onboarding calls, walk clinicians through the EHR platform and payroll system via screen share, prepare materials ahead of each session, support clinicians with follow-up questions, and flag recurring issues so the onboarding process improves over time.

This role is currently owned by a company leader, and you'll be taking over the function. Communication quality and energy are non-negotiable: you'll be on live calls with large cohorts of clinicians, keeping them engaged and informed across a full session. If you have healthcare onboarding or clinical support experience and are confident presenting on live calls, this role is a strong fit.

Responsibilities

• Lead three-hour live onboarding calls with newly hired clinicians via video conference, keeping large cohorts engaged and confident with strong energy and clear communication
• Walk clinicians through the EHR platform step by step via screen share, covering workflows, documentation, scheduling, and platform navigation
• Guide clinicians through the payroll system, including timesheet entry and setup in Rippling or a comparable platform
• Answer questions live and handle a range of technical and process-related inquiries with composure
• Prepare materials, presentations, and platform setups ahead of each session, and coordinate participant lists, calendar invites, and pre-call communication
• Respond to post-call clinician questions via email or messaging with accurate, timely answers, tracking open questions until every clinician has a complete response
• Escalate complex or clinical questions to the appropriate internal team member
• Identify recurring questions and friction points in onboarding, flag them with clear documentation, and help improve materials, scripts, and workflows over time

What We're Looking For

• Strong written and verbal English communication with a clear, professional, and warm delivery (an accent is fine as long as communication is clear and confident)
• Healthcare experience, ideally in behavioral health, therapy, or clinical support
• Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus
• Experience walking clinicians or staff through onboarding processes, including healthcare guidelines, policies, and platform navigation
• Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred
• Strong energy and presence on live video calls, able to keep a large group engaged across an extended session
• Proficient with Google Workspace, Notion, Airtable, and similar productivity tools
• Well-organized and self-directed, managing preparation, execution, and follow-up across multiple onboarding cohorts at once

Nice to Have

• Background in credentialing, revenue cycle management, scheduling, or provider support in a healthcare setting
• Experience supporting clinician onboarding at a telehealth, virtual care, or behavioral health platform
• Familiarity with Tebra or similar behavioral health EHR platforms
• Experience managing onboarding programs for large cohorts across multiple sessions

Work Schedule

• 100% remote setup so you can work wherever you're most productive
• This position operates on a full-time basis, with dedicated hours to ensure alignment with the team and delivery of quality work
• Availability Monday through Friday, 9 AM to 5 PM US Pacific Time

Compensation & Time Off

• Compensation paid in USD
• Paid bi-monthly on the 15th and 30th
• Paid Time Off according to company policy
• Holidays observed according to company guidelines