Clinical Trials Delivery Lead

Syneos Health, Inc.; Buenos Aires; On-site; ARS 1,200,000 - 1,600,000; Full time

Job summary

Syneos Health in Buenos Aires seeks an experienced Client Success Manager to lead multi-site projects for digital products in clinical trials, ensuring study delivery and sponsor satisfaction.

You will manage timelines, budgets, cross-functional teams, and client relationships, with a bachelor's degree and 4+ years in clinical research or healthcare product delivery. This is a hands-on role that emphasizes proactive communication and measurable outcomes across accounts.

Qualifications

• Bachelor’s degree in a related field.
• 4+ years’ relevant experience in clinical research, clinical trial operations, healthcare, or a related field.
• Strong client management skills and ability to build trusted relationships.
• Experience coordinating cross-functional teams in regulated environments.
• Proficiency with project management and CRM platforms (Wrike, Salesforce).

Responsibilities

• Serve as the primary day-to-day client relationship lead for assigned accounts and studies, facilitating regular touch points and monitoring satisfaction.
• Support senior leads in development and execution of customer success and delivery strategies.
• Demonstrate robust cross-functional project management for timely implementation, onboarding, and delivery of digital products.
• Review and oversee timelines, action plans, and meeting notes; communicate with stakeholders.
• Coordinate activities among clients, study teams, product leads, tech teams and other stakeholders.
• Monitor delivery performance, budgets, risks, and client priorities; escalate when needed.

Skills

Project management

Client management

Cross-functional coordination

Communication skills

CRM platforms

Education

Bachelor’s degree in a related field

Tools

Wrike

Salesforce

Job description

You’re organised, customer-focused, technically confident, and comfortable leading projects through others.

In this role, you will lead day-to-day delivery across assigned accounts and studies supporting digital products used in clinical trials and related healthcare and medical communications initiatives. You will coordinate work across the team, guide junior colleagues, and help protect quality, timelines, budgets, and the customer experience. This role presents the opportunity to work with sponsors, study teams, and cross-functional clinical, operational, product, and technology stakeholders. You will:

• Lead day-to-day delivery across assigned accounts and studies, working with senior leads on customer success and delivery strategies.
• Serve as the primary day-to-day relationship lead for assigned customers and studies. Facilitate regular touchpoints, monitor satisfaction, resolve routine issues, and escalate strategic or delivery concerns as appropriate.
• Oversee project planning, implementation, onboarding, deployment, and delivery for assigned digital products and services.
• Delegate and coordinate project activities, review outputs, and provide guidance to account executives and other junior team members.
• Review and oversee timelines, calendars, action plans, agendas, call notes, metrics reports, and other account materials.
• Coordinate workstreams across customers, study teams, content resources, project managers, product leads, technology teams, and other stakeholders.
• Manage project risks, issues, action items, and customer concerns. Protect quality, timelines, and the customer experience across assigned work.
• Monitor delivery performance, customer outcomes, project budgets, utilization, forecasts, and scope. Recommend action when changes are needed.
• Contribute to demonstrations, solution reviews, implementation planning, proposals, presentations, customer retention, and account growth.
• Identify opportunities to improve or expand digital products and related service offerings.

Qualifications and Experience

• Bachelor’s degree in life sciences, healthcare, communications, business or technology, or equivalent relevant professional experience.
• At least four years’ professional experience within a service industry, ideally involving medical communications, clinical-trial operations, healthcare, pharmaceutical development, technology, SaaS, or another relevant environment.
• An understanding of medical communications and the clinical-trial landscape, including the needs of sponsors, study teams and healthcare communications stakeholders. Direct clinical-trial experience is helpful but not required.
• Experience supporting customer relationships and coordinating delivery across multiple projects or workstreams.
• Experience delegating project activities, reviewing work, and guiding junior colleagues.
• Ability to manage multiple projects, timelines, budgets, risks, and customer priorities in a fast-paced environment.
• Ability to work effectively with clinical, operational, product, technology, and other cross-functional teams.
• Experience working with product and technology teams. Product-development experience is preferred.
• Experience using AI tools in production or content-delivery workflows.
• Proficiency with project management and CRM platforms, including Wrike, Salesforce, or comparable business systems.
• Ability to support demonstrations and explain platform capabilities in practical terms for customers and study teams.
• Working knowledge of project budgets, scope, utilization, forecasting, and related business considerations.
• Strong written and verbal communication, problem-solving, prioritization, organization, and stakeholder-management skills.

At Cadent, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Cadent is a US Medical Communications company with employees located across the US. The home office is in New York City. Cadent specializes in high science, high touch peer to peer medical communications. The company excels in translating complex science into compelling messages that deliver value and action. Cadent builds relationships and collaboration between the biopharmaceutical industry and healthcare professionals.

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Discover what our more than 25,000 employees already know: work here matterseverywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday workimprovespatients’ lives around the world. Selecting us as an employer secures acareer inwhich you’re guaranteed to:

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization builtto accelerate customer success. We translate unique clinical, medical affairs and commercialinsights into outcomes to address modern market realities. To learn more visit syneoshealth.com .

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