Client Success Specialist (Legaltech)

Codekeeper; Argentina; À distance; ARS 900 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Passionate colleagues

Startup mindset with growth

Regular team activities

Comprehensive onboarding

Résumé du poste

Codekeeper is hiring a Client Success Specialist (Legal Tech) to bridge customers and our product, ensuring outcomes align with client needs. You will manage requests, assist with tech setup, and draft reports and legal documents as part of our service quality.

Ideal candidates have strong English writing, analytical thinking, and the ability to multitask in a fast-paced remote environment. We value a proactive, organized mindset and familiarity with LegalTech concepts.

Qualifications

• Analytical thinking and proactive mindset are essential.
• Excellent written English communication is required.
• Strong organization and ability to multitask in a fast-paced setting.

Responsabilités

• Handle customer requests via email and chat, ensuring quick, accurate responses.
• Assist with tech setup and integration between client systems.
• Draft reports and legal documents; review and finalize language before client delivery.
• Support sales by engaging with leads and answering service questions.

Connaissances

Analytical thinking

Proactive attitude

Written English

Google Docs proficiency

Highly organized

Outils

Google Docs

Description du poste

Client Success Specialist (Legal Tech) Join Codekeeper and play a crucial role in managing customer success for our clients.

As a LegalTech company, our focus is on the intersection of customer communications, technical support, and legal drafting / review.

We're looking for a talented Client Success Specialist to excel in this dynamic and multifaceted position.

We're accepting applications for the next two months and will fill the position as soon as we've found the perfect match.

Role Description As a Client Success Specialist within the Customer Success team, this role is crucial in ensuring customers attain their desired outcomes using our product or service.

This responsibility is pivotal for enhancing customer satisfaction and retention.

You will act as an essential bridge between our company and its customers, championing customer success and satisfaction.

Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.

Key Responsibilities Customer Service You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly Tech Setup Support Customers will also be required to set up connections between their source code management platform You will support them in this process and make sure everything is administered correctly on our side Sales Support Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service This is done via email and website chat Report Drafting Some of our customers require us to inspect information they provide You draft the reports and send them back to them Legal Drafting/Review As part of our service customers require written agreements incorporating their requirements.

You’ll be managing this process by drafting the legal language to fit those requirements You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client About the Company Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era.

We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations.

As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.

• codekeeper.co/
• What We Offer
• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference
• What We Are Looking For
• We are seeking a motivated individual ready to embrace this challenge.

While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.

Prior experience in customer success or similar role is preferred Proficiency in drafting legal documents Exposure to working with diverse companies of varying sizes and industries Additional Requirements Analytical thinking, and a proactive attitude Excellent written English communication skills Proficiency in modern web tools like Google Docs and similar platforms Highly organized with a strong attention to detail Comfortable adapting and multitasking in a fast-paced environment Additional Info Job Location: Remote Join us to shape the future of software escrow!