Client Solutions Manager: Tech Support & Training

TransPerfect; Buenos Aires; Presencial; ARS 91.438.000 - 137.157.000; Jornada completa

Descripción de la vacante

TransPerfect is seeking a Client Solutions Manager to deliver high-quality technical and operational support for North America accounts from our Colegiales offices. You will guide clients through the VDR platform, handle support queries, and coordinate client training to ensure a professional service experience.

The role requires native English fluency, strong communication, attention to detail, and the ability to manage multiple client requests in a fast-paced B2B environment.

Formación

• Bachelor's degree or equivalent.
• Minimum of 2 years of experience in a B2B environment.
• Native-level English fluency, with excellent written and verbal communication skills.
• Capable of multi-tasking, working under pressure, and meeting strict deadlines.
• Comfortable speaking on 1:1 calls to a wide range of B2B customers.
• Highly motivated team player with excellent communication and interpersonal skills.
• Resilient with a positive can-do attitude.
• Exceptional attention to detail, accuracy, and active listening skills.
• Willing to grow, develop, and continually learn new skills.
• Tech-savvy with the ability to adapt to new software and tools. Training will be provided.
• Previous experience in a technology, software, or IT company is beneficial but not required.

Responsabilidades

• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
• Provides first-line technical and operational support to clients and users across the VDR platform.
• Nurtures and develops effective and positive relationships with clients.
• Anticipates and manages clients' needs effectively.
• Acts as the main point of contact and assumes responsibility for multiple client engagements.
• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.
• Manages and hosts online client training sessions.
• Investigates user issues, gathers the required details, and escalates technical matters internally where needed.
• Monitors progress and ensures deliverables for the client are accurate and timely.
• Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.
• Follows all applicable Best Practice and Workflow procedures.
• Ensures proper documentation for job tracking and billing information is current and accurate.
• Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.
• Performs additional duties as reasonably requested.

Conocimientos

English fluency

Client communication

Multitasking

Attention to detail

B2B experience

Technical aptitude

Team collaboration

Quick learner

Educación

Bachelor's degree or equivalent

Descripción del empleo

TransPerfect is seeking a Client Solutions Manager to deliver high-quality technical and operational support for North America accounts from our Colegiales offices. You will guide clients through the VDR platform, handle support queries, and coordinate client training to ensure a professional service experience.

The role requires native English fluency, strong communication, attention to detail, and the ability to manage multiple client requests in a fast-paced B2B environment.