Client Solutions Manager - Spotify

Aleph Holding; Buenos Aires; On-site; ARS 1,200,000 - 2,400,000; Full time

Job summary

Aleph is seeking a Client Solutions Manager to deliver best-in-class service for advertising clients. You will work with the Client Partner and Brand Strategist to design and deliver campaigns, including original content and high-impact, targeted media.

You will manage strategic client relationships, optimize ROI, and provide data-driven insights. The role requires collaboration across teams to drive successful campaigns in a fast-paced environment.

Qualifications

• Experience in managing advertising campaigns and client strategies.
• Excellent communication and strong presentation skills.
• Familiarity with online media planning and creative control of advertising pieces.

Responsibilities

• Participate in strategic planning with sales to grow or generate new business opportunities.
• Maximize ROI for brand campaigns through optimization and up-sell recommendations with client reports.
• Collaborate with advertisers to understand objectives and develop effective campaigns.
• Manage large client relationships and navigate conflicts to reach collective decisions.
• Provide feedback to product and tools teams to scale the advertising platform.
• Offer actionable insights to clients and sales using quantitative and qualitative analysis of campaign performance.
• Organize and manage account information, assets, data, and reports.
• Knowledge in performance analytics is a plus.

Skills

Client relationship management

Digital media

Communication skills

Time management

Problem-solving

Multitasking

Fluent English

Education

Bachelor’s degree in Advertising

Job description

Are you ready to join our digital revolution journey?

Aleph represents the world’s leading platforms in 130+ markets, across new and existing geographies, enabling platforms like Tiktok, Amazon, Google, and nearly 55 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

The Client Solutions Manager is a critical role in delivering best-in-class service for advertising clients. In partnership with the Client Partner and in collaboration with the Brand Strategist, the CSM is responsible for ensuring successful design and delivery of all assigned campaigns strategy, including original content, custom-built, high-impact and targeted media.

Main Responsabilities

• Participate in strategic planning with sales to grow or generate new business opportunities.
• Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client facing reports.
• Collaborating with top advertisers to understand their objectives, recommending best practices, and developing effective campaigns
• Ability to manage large customer relationships and manage through conflict, driving groups to collective business decisions.
• Providing feedback to product and tools teams to help us scale our advertising platform.
• Provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs and creatives efficiency metrics against defined KPIs) and delivery.
• Organize & manage account information, assets & data, and reports.
• Knowledge in performance (analytics, google task, etc) is a plus.

Skills and Experience Required:

• At least 3 years of experience in client relationship management and digital media.
• Bachelor’s degree in Advertising.
• Intimately familiar with online media planning, design and art control of advertising pieces.
• Strong communication and people skills (working directly with clients).
• Aptitude, creativity and a preference for working in collaborative teams and across business unit.
• Strong time management and problem-solving skills.
• Ability to multi-task under challenging deadlines still focusing on details.
• Fluent in English

#ALEPH

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

“Share our similarities, celebrate our differences.” – M. Scott Peck