CIB Resiliency - Americas Incident & Crisis Management Lead

JPMorganChase; Buenos Aires; On-site; ARS 1,800,000 - 3,000,000; Full time

Job summary

J.P. Morgan is seeking an Incident & Crisis Management Lead in the Business Resiliency group for the Americas region. The role owns the end-to-end incident lifecycle—from rapid detection to permanent resolution—ensuring resilience across technology, operations, real estate, and third-party partners.

The incumbent will actively monitor environments, coordinate rapid recovery, and drive preventive actions. Strong leadership, communication, and strategic thinking are essential to protect employees,

Qualifications

• Bachelor's degree required in a business or risk-related field.
• 5+ years in business continuity, risk, or crisis management within a multinational environment.
• Strong communication, leadership, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Strategic mindset for permanent fixes, not just quick workarounds.

Responsibilities

• Actively monitor operational environments to identify incidents and disruptions early.
• Respond rapidly to incidents and drive coordinated action across teams.
• Ask questions to define root cause, impact, and recovery path.
• Create clear, concise updates for senior management.
• Tailor communications to audience to enable quick decision making.
• Coordinate rapid recovery across Technology, Operations, Real Estate and partners.
• Ensure accountability by tracking actions and timelines to full resolution.
• Transition from tactical recovery to strategic remediation without losing momentum.
• Assess cross-border risk and implement preventive actions globally.

Skills

Incident management

Crisis management

Risk management

Leadership

Communication

Stakeholder management

Strategic thinking

Project management

Education

Bachelor's degree in Business Administration / Risk Management / Security or related field

Job description

Job Description

Business Resiliency is responsible for ensuring operational continuity for employees, clients and shareholder interests, by ensuring the business's ability to maintain appropriate operating levels, despite all types of physical business disruption. The function provides a formal structure allowing for cohesive and centralized oversight of the enterprise-wide control environment, partnering closely with firmwide Business Resiliency, Compliance, Risk, Audit and other control disciplines.

The Incident & Crisis Management Lead within Business Resilience serves as a critical first responder and strategic coordinator during operational disruptions for the Americas Region. This individual owns the end-to-end incident lifecycle — from rapid detection and response through to permanent resolution — ensuring the firm's resilience across technology, business, real estate, and operational disciplines. This role ensures that the business can respond effectively to disruptive events, minimize operational impact, and safeguard employees, assets, and reputation.

Job Responsibilities

• Actively monitor operational environments to identify emerging incidents and potential disruptions before they escalated
• Respond rapidly to incidents, taking immediate ownership and driving coordinated action across impacted teams
• Ask the right questions early and persistently to establish root cause, scope of impact, and recovery path
• Synthesize complex, fast-moving incident information into clear, concise, and assertive updates for senior management
• Tailor communications to the audience — cutting through noise to deliver what leaders need to make decisions quickly
• Drive rapid recovery efforts by coordinating actions across multiple disciplines including Technology, Business Operations, Real Estate, and third-party partners
• Ensure accountability across workstreams — tracking actions, owners, and timelines until full resolution is confirmed
• Transition seamlessly from tactical recovery to strategic remediation without losing momentum
• Evaluate whether an incident's root cause poses risk in other countries or regions and proactively drive preventive actions globally
• Partner with cross-functional teams to embed lessons learned into resilience frameworks, playbooks, and controls
• Conduct regular risk assessments to identify potential threats (natural disasters, geopolitical risks, cyber threats, etc.) and vulnerabilities affecting business operations.

Required Qualifications, Capabilities, And Skills

• Bachelor's degree in business administration, Risk Management, Security, or related field.
• 5+ years of experience in business continuity, risk management, or crisis management, Financial Institutions Business knowledge or Technology Background preferably in a multinational environment
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Apply a strategic mindset to assess permanent fixes, not just immediate workarounds

Preferred Qualifications, Capabilities, And Skills

• Excellent Communication skills and presentation skills for senior audience
• Strong understanding of local regulatory requirements and global resiliency standards.
• Professional certifications (e.g., CBCP, MBCI, ISO 22301) are a plus.
• Knowledge of the firm / corporate & investment banking business.
• Demonstrate understanding of the Business Resiliency Life Cycle.
• Analytical thinking and problem solving
• Project management
• Collaboration and influence
• Adaptability and resilience

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.