Bilingual Personal Injury Intake & Case Coordinator

Visa Hunt; Argentina; Presencial; ARS 16.640.000 - 20.801.000; Jornada completa

Descripción de la vacante

Visa Hunt is seeking a highly organized Client Intake & Case Management Specialist for a fast-paced LATAM-based personal injury practice. This role is heavily phone-based and requires bilingual English/Spanish communication, empathy, and precise data entry into Smart Advocate.

You will manage client intake, coordinate medical appointments, track deadlines, and document cases across multiple systems, while maintaining professional client relations and timely follow-ups in a remote work setup.

Formación

• Fully bilingual in English and Spanish with excellent verbal and written communication.
• Experience in customer service, legal support, or administrative coordination.
• Strong attention to detail with the ability to document and organize sensitive information.
• Excellent multitasking and time management in a fast-paced environment.
• Reliable internet and a professional home office setup.

Responsabilidades

• Conduct high-volume outbound and inbound calls with clients regarding case updates and documentation.
• Enter all case data into Smart Advocate accurately and on time.
• Coordinate medical appointments, referrals, and follow-up with providers.
• Track deadlines and ensure timely case setup and documentation in systems.
• Maintain organized case notes with attention to detail and professionalism.

Conocimientos

Bilingual English/Spanish

Customer service experience

Attention to detail

Multitasking

Time management

Strong communication

Remote work setup

Phone-based work

Herramientas

Smart Advocate

EVE Legal

Microsoft Teams

GoTo

Microsoft Office

Descripción del empleo

Visa Hunt is seeking a highly organized Client Intake & Case Management Specialist for a fast-paced LATAM-based personal injury practice. This role is heavily phone-based and requires bilingual English/Spanish communication, empathy, and precise data entry into Smart Advocate.

You will manage client intake, coordinate medical appointments, track deadlines, and document cases across multiple systems, while maintaining professional client relations and timely follow-ups in a remote work setup.