Bilingual Customer Support & Payments Specialist

Obvio; San Carlos; Presencial; ARS 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Obvio AI is seeking a Customer Support Representative to assist individuals with questions about traffic tickets, violations, and payments, while supporting accounts receivable processes. You will be the friendly voice, de-escalate issues, and maintain precise records in a collaborative, fast-paced environment.

Ideal candidates have 2+ years in consumer-facing support, strong communication, and a willingness to learn new tools. Fluency in Spanish is required; shift from 8am to 5pm is expected.

Formación

• 2+ years in customer support or direct consumer communication (not a high-volume call center).
• Excellent verbal and written communication skills.
• Fluent in Spanish (required).
• Strong multitasking, organization, and problem-solving abilities.

Responsabilidades

• Be the first point of contact for questions about traffic tickets, violations, and payment options.
• Deliver clear, compassionate support and de-escalate challenging situations.
• Accurately track inbound payments (online, cashier’s checks, money orders).
• Collaborate with internal teams to resolve complex cases.
• Maintain detailed records and uphold high standards of data accuracy.

Conocimientos

Spanish fluency

Customer support experience

Verbal and written communication

Multitasking and organization

Learn new tools quickly

Herramientas

Ticketing systems

Excel

Descripción del empleo

Obvio AI is seeking a Customer Support Representative to assist individuals with questions about traffic tickets, violations, and payments, while supporting accounts receivable processes. You will be the friendly voice, de-escalate issues, and maintain precise records in a collaborative, fast-paced environment.

Ideal candidates have 2+ years in consumer-facing support, strong communication, and a willingness to learn new tools. Fluency in Spanish is required; shift from 8am to 5pm is expected.