Bilingual Application Support Analyst

present of AI; Argentina; On-site; ARS 69,181,000 - 99,928,000; Full time

Job summary

InvGate is seeking a mid-level Customer & Solutions specialist in Argentina. You will support IT teams using our SaaS platform, analyze logs, diagnose complex issues, and advise on integrations and workflow setup.

The role emphasizes bilingual communication, steady troubleshooting, and collaboration with cross-functional teams to ensure successful customer outcomes.

Qualifications

• A couple of years supporting complex software for external users.
• Fluency in English and Spanish.
• Strong troubleshooting habits.

Responsibilities

• Answer external customers and diagnose issues by reading logs and examining app behavior.
• Identify root causes and guide customers on integration and workflow setup.
• Collaborate with success and development teams to resolve incidents.

Skills

SaaS support

Bilingual English/Spanish

Log analysis

SQL queries

REST APIs

Tools

SQL

API testing

Job description

Customer & Solutions · Argentina · Mid level

This is a client facing technical support role for a SaaS platform used by IT teams. The person answers external customers, digs into application behavior and logs to find root causes, and advises on integration and workflow setup. A strong candidate brings a couple of years supporting complex software for outside users, comfort with both English and Spanish, and steady troubleshooting habits.

How it fits the AI era

Much of the routine triage and log reading can be sped up with AI tools, so the job shifts toward judging what the tools surface and explaining it clearly to clients. The human parts stay central: understanding a customer's real problem, guiding them on good practice, and coordinating with development and success teams. Product knowledge and careful reasoning matter more than fast answers.

How it builds AI experience

Working here builds hands on skill in using AI assistance for log analysis, query writing, and API testing while checking its output against real system behavior. The platform work around authentication, networking, and databases gives concrete ground to test AI suggestions. Building that experience means practicing SQL, API calls, and directory services on real cases and learning where AI help is reliable and where it is not.

Worth showing

• SaaS client support
• English and Spanish fluency
• Log and application diagnosis
• SQL query writing
• REST API testing

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About InvGate

InvGate provides IT Service Management and IT Asset Management software that helps organizations streamline service operations, optimize IT spend, and manage asset lifecycles, per the company.