Jefe de Turno - Restaurante

Minor Hotels; Buenos Aires; Sur place; ARS 900 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Worldwide experience – 150 nationalit

Career development opportunities

Training programmes

Wellbeing initiatives and flexible —

Team recognition programmes

Sustainability and volunteering

Team member rates and promotions

Résumé du poste

Minor Hotels Europe & Americas is seeking a Banqueting Shift Leader to oversee all aspects of banquets and events, from room setup to service quality and guest satisfaction. You will coordinate daily F&B operations, manage staff shifts, and ensure brand standards across events.

Responsibilities include managing guest expectations, upselling, cost control, and compliance with health and safety standards. The role requires strong English communication, teamwork, and a professional demeanor.

Qualifications

• 2 to 3 years experience in F&B.
• Good knowledge of English.
• Availability to work afternoon/evening shift.
• Working knowledge of software programs (Microsoft Office, TMS, etc.) and POS system.
• Communication and interpersonal skills.
• Results-oriented with the ambition to exceed customer expectations.
• Commercial initiative.
• Teamwork.
• Respectful and professional.

Responsabilités

• Coordinate daily F&B operations and ensure brand standards.
• Organise and allocate restaurant staff activities and shifts.
• Oversee F&B team performance across areas of responsibility.
• Ensure team members are aware of and offer hotel products and services.
• Implement information from internal departments within the F&B team.
• Supervise the event set-up in hotel rooms.
• Maintain direct contact with guests to meet expectations.
• Demonstrate knowledge of frequent guests and preferences.
• Manage guest concerns and ensure satisfaction.
• Monitor up-selling and cross-selling within F&B.
• Contribute to cost control across areas of responsibility.
• Ensure health, safety, hygiene and alcohol awareness standards.

Connaissances

English proficiency

Communication skills

Interpersonal skills

Results oriented

Commercial initiative

Teamwork

Customer focus

Outils

Microsoft Office

POS system

Description du poste

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Date: Oct 26, 2026

Location: Buenos Aires, AR Argentina

Department: Food and Beverage

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

What will be your mission?

As Banqueting Shift Leader, you will be in charge of overseeing all aspects of a banquet or events, including setting up the meeting rooms, food presentation and serving whilst focusing on detail and quality presentation and customer service.

What will you do?

• Coordinate daily operations, ensuring processes and procedures related to product configuration, quality and service meet brand standards.
• Assist in the organisation, coordination and allocation of restaurant staff activities, tasks and shifts.
• Oversee the performance of all F&B team members for all areas under their responsibility.
• Ensure that team members are aware of and offer the various products and services available in the hotel restaurant.
• Ensure that all information communicated by the hotel's internal commercial department is received and properly implemented by the F&B team.
• Supervise the set-up of the hotel rooms for the organisation of events.
• Maintain direct and frequent contact with guests to ensure guest expectations are met.
• Demonstrate excellent knowledge of frequent guests, paying attention to their preferences.
• Manage and monitor guest concerns and ensure customer satisfaction.
• Review and monitor the correct application of up-selling and cross-selling techniques within the F&B team.
• Contribute to the control of costs in all areas of responsibility.
• Ensure compliance with health, safety, security, hygiene and alcohol awareness standards.

What are we looking for?

• 2 to 3 years experience in F&B.
• Good knowledge of English.
• Availability to work afternoon/evening shift.
• Working knowledge of various software programs (Microsoft Office, TMS, etc.) and POS system.
• Communication and interpersonal skills.
• Results-oriented with the ambition to exceed customer expectations.
• Commercial initiative.
• Teamwork.
• Respectful and professional.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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