Associate C2C Collections Process Expert

Capgemini; Buenos Aires; Presencial; ARS 900.000 - 1.700.000; Jornada completa

Descripción de la vacante

Capgemini in Buenos Aires is seeking a Senior Process Associate / Analyst in Finance Operations to support day-to-day activities across RTR and OTC, ensuring accuracy and compliance with client requirements.

You will collaborate with internal teams and client stakeholders, perform account reconciliations, cash and bank tasks, AR, invoicing checks, and assist with month-end close, using SAP and advanced Excel to drive process improvements.

Formación

• Knowledge of Accounting, Finance, Business Administration, Economics, or related field.
• 1-3 years of experience in Finance & Accounting, Shared Services, BPO, or Global Business Services environments.
• Basic to intermediate knowledge of RTR and OTC processes.
• Experience using ERP systems (SAP preferred).
• Intermediate to Advanced Excel skills.
• Strong analytical and organizational abilities.
• English proficiency (Intermediate to Advanced).

Responsabilidades

• Client Support & Operations: Execute operational activities in accordance with documented procedures and SLAs.
• Serve as a point of contact for routine client inquiries and issue resolution.
• Support RTR: reconciliation activities, cash and bank accounting, and month-end close.
• Support OTC: collections, cash application, and invoicing discrepancy resolution.
• Maintain process documentation and comply with controls and quality standards.
• Identify opportunities for process improvements and support knowledge transfer.

Conocimientos

Analytical skills

Attention to detail

Customer focus

Organizational skills

English proficiency

Educación

Accounting/Finance degree

Economics/Business Administration background

Herramientas

SAP

Excel

Descripción del empleo

Senior Process Associate / Analyst / - Finance OperationsThe Financial Operations Analyst is responsible for supporting day-to-day finance operations while ensuring compliance with client requirements, company policies, and established procedures. This role works closely with internal teams and client stakeholders to execute transactional and analytical activities across multiple Finance & Accounting processes, including Record-to-Report (RTR), Order-to-Cash (OTC), and Controls & Compliance.The position requires strong attention to detail, analytical skills, customer focus, and the ability to work in a fast-paced, service-oriented environment.Key ResponsibilitiesClient Support & OperationsExecute operational activities in accordance with documented procedures and service level agreements (SLAs).Serve as a point of contact for routine client inquiries and issue resolution.Ensure timely and accurate completion of assigned tasks.Collaborate with cross-functional teams to support business requirements and operational objectives.Maintain strong customer service and stakeholder engagement.Record-to-Report (RTR)Support account reconciliation activities and ensure proper documentation is maintained.Perform cash and bank accounting activities, including reconciliation and investigation of discrepancies.Assist with Accounts Receivable-related accounting activities as required.Support tax processes by preparing, validating, and maintaining supporting documentation.Participate in month-end and year-end closing activities.Identify exceptions and escalate issues when necessary.Order-to-Cash (OTC)Perform collection activities and customer follow-up regarding outstanding balances.Support cash application processes and resolution of unmatched payments.Review customer documentation and contracts to ensure alignment with operational requirements.Assist in identifying billing, invoicing, or payment discrepancies.Maintain accurate customer account records and support documentation.Coordinate with internal teams to resolve customer disputes and inquiries.Controls, Risk & ComplianceFollow internal controls, policies, and compliance requirements.Support audit requests by gathering documentation and evidence.Maintain process documentation and operational records.Escalate control exceptions, risks, and process deviations.Support compliance initiatives related to quality standards and operational excellence.Participate in control and quality reviews when required.Continuous ImprovementIdentify opportunities for process improvements and efficiencies.Participate in process standardization and optimization initiatives.Contribute to knowledge management activities and documentation updates.Support transition and knowledge transfer activities when needed.Required QualificationsKnowledge of Accounting, Finance, Business Administration, Economics, or related field.· 1-3 years of experience in Finance & Accounting, Shared Services, BPO, or Global Business Services environments.· Basic to intermediate knowledge of RTR and OTC processes.· Experience in one or more of the following areas:Cash & Bank AccountingAccounts ReceivableCollectionsCash ApplicationCustomer Contract ReviewTax Support ActivitiesAudit & Compliance Support· Experience using ERP systems (SAP preferred).· Intermediate to Advanced Excel skills.· Strong analytical and organizational abilities.· English proficiency (Intermediate to Advanced).