Assoc. Client Services Lead

IQVIA LLC; Buenos Aires; On-site; ARS 600,000 - 900,000; Full time

Job summary

IQVIA LLC is seeking a dedicated Client Service professional in Buenos Aires to ensure clients maximize value from products and services. You will manage ongoing relationships, verify deliverables meet specifications, and collaborate with account managers to uncover growth opportunities.

The role emphasizes strong communication, problem solving and analytical skills, with training and client-facing activities across diverse teams. A Bachelor’s degree is required.

Qualifications

• Bachelor's degree required.
• 4 years of related work experience required.
• Broad knowledge of client service concepts and pharmaceutical industry.
• Experience with meetings facilitation, presentations and training.
• Proficiency with Excel and large transactional data.

Responsibilities

• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction.
• Assists team members to maintain effective business relationships with clients as day-to-day contact.
• Ensures product deliverables meet customer specifications, including timeliness and quality.
• Partners with account managers and clients to derive value from IQVIA products and identify revenue opportunities.
• Maintains internal communications with sales and client service support on client activities.
• Monitors performance against service agreements and obligations.
• Researches and responds to client inquiries requiring in-depth understanding.
• May conduct product/services and process training for clients and other employees.
• May conduct service meetings at client sites.
• Represents IQVIA on external client projects.

Skills

Customer service

Problem solving

Analytical thinking

Communication skills

Relationship building

Education

Bachelor's Degree

Tools

Excel

Job description

Job Overview

Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Essential Functions

• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
• May conduct product/services and process training for clients and other employees.
• May conduct service meetings at client sites.
• Represents IQVIA on external client projects.
• May mentor and lead other client service reps and represent the manager in their absence.

Qualifications

• Bachelor's Degree Req
• Four (4) years of related work experience Req
• Broad knowledge of the concepts, practices and procedures of the client service representative field Req
• Broad knowledge of IQVIA products and the Pharmaceutical industry Req
• Meeting facilitation, presentation and training experience Req
• Proficiency in PC applications, such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.