Assoc. Client Services Lead

IQVIA; Buenos Aires; Presencial; ARS 600 000 - 800 000; Tempo integral

Resumo da oferta

IQVIA, a leading global provider of clinical research services and healthcare insights, seeks a client service professional to maximize value from products and services for long-term client relationships. You will support contract execution, manage client communications, and ensure deliverables meet customer expectations.

With a background in client service and pharma knowledge, you will augment relationships across accounts, coordinate with sales, and mentor junior reps as needed.

Qualificações

• Bachelor's degree required.
• 4+ years of related experience required.
• Broad knowledge of client service concepts and pharmaceutical industry.

Responsabilidades

• Ensure fulfillment of contract specifications and client requests to build satisfaction.
• Assist team to maintain effective client relationships and serve as day-to-day contact.
• Verify product deliverables meet customer specifications, including timeliness and quality.
• Explain and expand usage of IQVIA deliverables to derive value and identify opportunities within existing clients.
• Maintain internal communication with sales and client service support on client activities.
• Monitor performance against service agreements and ensure client obligations are met.
• Conduct training for clients and employees when needed.
• Represent IQVIA on external client projects.

Conhecimentos

Excel

Communication

Problem solving

Customer service

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Job Overview

Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Essential Functions

• Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
• Monitors performance against existing service agreements and ensures client's obligations are met.
• Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.
• May conduct product/services and process training for clients and other employees.
• May conduct service meetings at client sites.
• Represents IQVIA on external client projects.
• May mentor and lead other client service reps and represent the manager in their absence.

Qualification s

• Bachelor's Degree Req
• Four (4) years of related work experience Req
• Broad knowledge of the concepts, practices and procedures of the client service representative field Req
• Broad knowledge of IQVIA products and the Pharmaceutical industry Req
• Meeting facilitation, presentation and training experience Req
• Proficiency in PC applications, such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.