Aquiva - Salesforce Service Delivery Manager

Aquiva And Hapi; Buenos Aires; A distancia; ARS 135.820.000 - 211.276.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Paid sick leaves

Volunteer days

Co-working spaces

Descripción de la vacante

Aquiva is seeking a Salesforce Service Delivery Manager to own end-to-end support for a Salesforce managed-services account. You will lead a support team from day one, ensure professional, technically sound client communications, and drive process ownership to prevent issues before they arise.

You will triage priorities, govern scope and billing, act as the single point of contact, and mentor the L1/L2 bench while attacking root causes rather than symptoms.

Formación

• 3+ years in Salesforce delivery, support, or administration with client ownership.
• Strong knowledge of Salesforce configuration: objects, automation, data model, releases.
• Able to scope work, challenge estimates, and maintain client-facing quality.
• Hands-on with a ticketing platform and SLA management.
• Proven process ownership and excellent written English.

Responsabilidades

• Own the queue and SLAs, triage by complexity, and coordinate resolutions.
• Be the quality gate for all client-facing communications.
• Govern scope and billing; ensure hours align with approvals.
• Serve as the single point of contact with weekly queue-health reports.
• Lead and mentor L1/L2, build knowledge base, and address root causes.

Conocimientos

Salesforce delivery

Client relationship mgmt

English proficiency

Educación

Salesforce Administrator certification

Platform App Builder certification

Advanced Administrator certification

Herramientas

Ticketing platform

Descripción del empleo

Location: Argentina, Uruguay, or Colombia — fully remote

Team: Aquiva Engineering

Type: Full-time

English: C1 — you are the client's single point of contact

About the role

You will own the end-to-end support operation for a Salesforce managed-services account, with a support team reporting to you from day one.

That means owning the process, not just the queue: work delivered professionally, a client who always knows where things stand, and a support system that gets smarter over time instead of just staying afloat. It is a leadership role, and you will still step into execution when the team needs it.

What you'll do

Own the queue and the SLAs. Triage by complexity and priority, catch what is at risk of breaching, and coordinate to resolve it.

Be the quality gate. Every client-facing message goes out technically sound and professional.

Govern scope and billing. Nothing starts without being scoped, estimated, and approved. Report hours worked against hours approved, so the client gets no surprises.

Be the single point of contact. Priorities, status, risks, and a weekly queue-health report.

Build the team and the knowledge base. Lead and mentor the L1/L2 bench, hand execution over to them, and attack root causes instead of symptoms.

Must-have

3+ years in Salesforce delivery, support, or administration, owning a client relationship.

Salesforce knowledge on the configuration side: objects, automation, permissions, data model, releases. Not a developer, but able to scope work and challenge an estimate.

Hands-on experience with a ticketing platform and SLA management.

Demonstrated process ownership. You have written the process, not just followed it.

Excellent written English and the confidence to be the client's single point of contact.

Nice to have

Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Business Analyst

Consultancy or managed-services experience, including billable scope and utilization governance

Experience leading a small delivery team

Release management in a managed-package or multi-org context

Co-working spaces and offices for collaboration

Team activities

Flexible PTO policy

Paid sick leaves, parental leaves, and volunteer days

Aquiva - Salesforce Service Delivery Manager Buenos Aires, Argentina