Airfreight Import Customer Service & Operations

Hellmann Worldwide Logistics; Buenos Aires; On-site; ARS 44,688,077 - 67,032,115; Full time

Benefits offered by this job

Strong Team Spirit

Safe multicultural environment

Individual growth opportunities

Job summary

Hellmann Worldwide Logistics in Buenos Aires is looking for a Customer Service Operations Associate to maintain and support logistics operations efficiently. The role involves providing exceptional service, fostering client relationships, and increasing operational efficiency.

Candidates should have 3-5 years experience in the logistics field, an apprenticeship in logistics management, and be proficient in the national language with basic English skills. Enjoy working in a multicultural environment with strong team spirit and opportunities for personal development.

Qualifications

• 3-5 years experience in operational logistics and supply chain processes.
• Experience in administrative or clerical role is required.
• Proficient in National Language and Elementary in English.

Responsibilities

• Provides exceptional service to clients by identifying and meeting their specific needs.
• Builds long-term relationships with clients to become a strategic partner.
• Increases organizational agility and operational efficiency by adhering to corporate processes.
• Promotes personalized customer service by anticipating client requirements.
• Monitors shipments and addresses any deviations or incidents.
• Reviews commercial documents and keeps clients informed about business developments.
• Keeps internal follow-up reports updated regarding market situations.
• Establishes lasting relationships to develop innovative solutions.

Skills

Care & Connect

Communication

Entrepreneurship

Innovation & Change

Personal Development

Responsibility & Reliability

Expertise

Self-Management

Education

Apprenticeship in Logistics Management

Associate’s degree in Logistics Management

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward‑Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10,000 employees in more than 200 locations worldwide.

For the better. Together.

Role Overview

The AF Customer Service Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. This role manages essential office tasks, coordinates logistics activities, and provides comprehensive support to the team. It demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward‑thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

Tasks & Responsibilities

• Provides exceptional service to clients by identifying and meeting their specific needs, and fosters collaboration and communication with other involved areas to offer timely value propositions that ensure client development.
• Builds long‑term relationships with clients to become a strategic partner in their business development, anticipating their requirements and exceeding their expectations.
• Increases organizational agility and operational efficiency by adhering to corporate processes, maintaining high‑quality standards, minimizing costs, and improving productivity.
• Promotes personalized customer service by anticipating and taking calculated risks to generate innovative ideas that increase customer satisfaction.
• Monitors shipments, maintains constant communication with clients, and addresses any deviations or incidents related to shipments.
• Reviews commercial documents, quotes and follows up on client requests, collaborates with collection areas, and keeps clients informed about business development.
• Keeps internal follow-up reports updated, informing clients about market situations, and systematically monitoring client satisfaction.
• Establishes lasting relationships with clients, partners, colleagues, and supervisors to develop innovative solutions and exceed client expectations.

Qualifications

Skills & Competencies

• Care & Connect
• Communication
• Entrepreneurship
• Innovation & Change
• Personal Development
• Responsibility & Reliability
• Expertise (for experts)
• Self‑Management (for experts)

Education: Apprenticeship in Logistics Management required. Associate’s degree in Logistics Management preferred.

Languages: Proficient in National Language and Elementary in English required.

Work Experience: 3-5 years experience in operational logistics and supply chain processes, incoterms and rates and route quotations; Experience in administrative or clerical role required.

Benefits

• A strong Team Spirit and a lot of fun together
• A safe, multi‑cultural and inclusive environment
• Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!