Airfreight Import Customer Service & Operations

830 Hellmann Worldwide Logistics S.A.; Aeropuerto Internacional Ezeiza; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

You will manage essential administrative tasks, monitor shipments, review quotes, and provide timely updates to clients while building lasting partnerships. This position requires logistics knowledge and strong communication skills within a global organization.

Formación

• 3-5 years experience in operational logistics and supply chain processes.
• Experience in administrative or clerical role.
• Familiar with incoterms, rates and route quotations.
• Proficient in national language and elementary English.

Responsabilidades

• Provides exceptional service to clients by identifying and meeting their needs and coordinating with related areas.
• Builds long-term relationships with clients and acts as a strategic partner.
• Maintains high quality standards, follows processes and improves productivity.
• Supports customers by monitoring shipments and communicating any deviations.
• Reviews documents and quotes, and keeps clients informed about business development.
• Keeps internal follow-up reports updated and tracks market developments.
• Develops innovative solutions in collaboration with clients and colleagues.

Conocimientos

Care & Connect

Communication

Entrepreneurship

Innovation

Personal Development

Reliability

Expertise

Self-Management

Educación

Apprenticeship in Logistics Management

Associate’s degree in Logistics Management

Descripción del empleo

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together. .The AF Customer Service Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. This role manages essential office tasks, coordinates logistics activities, and provides comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

Tasks & Responsibilities

• Provides exceptional service to clients by identifying and meeting their specific needs, and fosters collaboration and communication with other involved areas to offer timely value propositions that ensure client development
• Builds long-term relationships with clients to become a strategic partner in their business development, anticipating their requirements and exceeding their expectations
• Increases organizational agility and operational efficiency by adhering to corporate processes, maintaining high-quality standards, minimizing costs, and improving productivity
• Promotes personalized customer service by anticipating and taking calculated risks to generate innovative ideas that increase customer satisfaction
• Monitors shipments, maintains constant communication with clients, and addresses any deviations or incidents related to shipments
• Reviews commercial documents, quotes and follows up on client requests, collaborates with collection areas, and keeps clients informed about business development
• Keeps internal follow-up reports updated, informing clients about market situations, and systematically monitoring client satisfaction
• Establishes lasting relationships with clients, partners, colleagues, and supervisors to develop innovative solutions and exceed client expectations

Qualifications

Skills & Competencies: Care & Connect; Communication; Entrepreneurship; Innovation & Change; Personal Development; Responsibility & Reliability; Expertise (for experts); Self-Management (for experts)

Education: Apprenticeship in Logistics Management required. Associate’s degree in Logistics Management preferred.

Languages: Proficient in National Language and Elementary in English required.

Work Experience: 3-5 years experience in operational logistics and supply chain processes, incoterms and rates and route quotations; Experience in administrative or clerical role required.

About our Benefits

A strong Team Spirit and a lot of fun together A safe, multi-cultural and inclusive environment Individual opportunities for growth and development Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you! We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.