Ai Incident Response Analyst - Remote & Flexible

Alignerr Corp.; Buenos Aires; Hybrid; ARS 600,000 - 1,000,000; Full time

Job summary

Cognizant is seeking a Crisis Response Agent to join a fast-paced, globally connected team. The role involves working with online sources and internal information to elevate issues of concern for our client, focusing on rapid, high-impact awareness of world events.

The ideal candidate will have excellent English communication skills, take initiative, and be highly client-centric. You will engage with various stakeholders and partners to ensure timely, accurate handling of incidents and updates.

Qualifications

• Excellent English communication skills.
• Client-centric oriented.
• Demonstrates initiative and takes responsibility.

Responsibilities

• Understand and perform to expectation all new tasks, workflows and processes as rolled out by Shift & Team Leads.
• Readily suggest process improvements to drive efficiencies and quality of the team's work.
• Participate in, and when necessary, lead communication between stakeholders and supporting teams.

Skills

Excellent English

Initiative

Client-centric mindset

Job description

At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.
We are currently looking for a Crisis Response Agent to work as part of one of the world's biggest platforms.
What will you do?
Seeking discerning individuals plugged into internet technologies and developing news stories. You will be working on the leading edge of fast-developing incidents including most man-made and natural disasters. Candidates can expect a fast-paced, energetic environment working on a team that delivers high-impact awareness of world events. Successful candidates will be able to review a variety of online sources and internal information to accurately elevate issues of concern to our client.
What do we value?
People with initiative and responsibility, who have excellent English communication skills, and highly client-centric oriented.
Key Responsibilities:

• Understand and perform to expectation all new tasks, workflows and processes, including updates to existing work, as they are rolled out by the Shift & Team Leads
• Readily suggest process improvement to current workflows to drive efficiencies, improve the quality of team's work and expand responsibilities
• Participate in, and, as necessary, lead communication between stakeholders and supporting teams