Administrativa Comercial

Adlatina Group; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Mize is seeking a Customer Support Specialist to join our global tech‑support team, collaborating with operations and R&D to maintain the flag product and assist customers worldwide.

You will troubleshoot complex issues, analyze logs, and write technical notes to empower the support organization. The role requires 2+ years in software support, SQL experience, and strong English communication.

Shifts including weekends are required to provide continuous support across time zones.

Formación

• 2+ years of experience in customer support in a software/technical company.
• Experience with SQL.
• Proficiency in English (written and verbal).

Responsabilidades

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.

Conocimientos

SQL

Customer support

English

Troubleshooting

Zendesk

Herramientas

Zendesk

Descripción del empleo

Deseables

Mize provides AI-driven revenue infrastructure for travel companies. Our technology enhances every step of the booking cycle and every vertical you sell. By combining predictive algorithms, synthetic availability, dynamic liquidity and a powerful rules engine, Mize helps travel brands unlock new revenue, stabilize their margins and scale their operations.

With 10 years in the industry, founded in 2016 and headquartered in Tel Aviv, Mize supports 350+ clients worldwide and has generated hundreds of millions in incremental profit for the travel industry.

We are looking for a Customer Support Specialist that will be part of our global tech‑support team, will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all‑around‑player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end‑to‑end, through the UX, design, coding, testing, and deployment phases. This role involves working in shifts, including weekends, to provide continuous support to our global customers and operations.

Responsibilities

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.


• Maintain a low rate of non‑bug escalations to the development team.


• Write technical notes and troubleshooting procedures to be used by the entire Support.


• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.


• Ongoing support and working closely with the business teams throughout the company.


• 2+ years’ experience in customer support role in a software/technical company


• Experience with SQL


• Proficiency in English (written and verbal)


• Creative troubleshooting abilities


• Ability to understand flows and provide creative technical solutions


• Ability to comply with tight deadlines and self‑prioritize


• Multi-tasking, self‑learning, highly motivated and a team player

Advantage

• Experience with System log analysis


• Experience with Zendesk


• Experience working in the Travel Industry


• Working with B2B Clients

An operating partner is a business leader who works with a company's leadership team to improve the business and create value for shareholders. They are often a key part of a firm's investment strategy and act as a liaison between the firm and its portfolio company. Their responsibilities can include:

Advising and coaching

Working with the CEO and management team to provide perspectives and recommendations.

Identifying areas for improvement and developing plans to increase efficiency and growth.

Creating strategies

Developing plans to increase profits and cash flow, and implement operational best practices.

Monitoring performance

Tracking key performance indicators (KPIs) and financial performance.

Building reporting

Creating simple, consistent reporting that makes it easy to identify when the company is off‑track.

Leadership

To run a company you must be a leader. Full stop - no excuses. If you can’t lead people you can’t lead a company. We are looking for Operating Partners who are natural born leaders.

What is the Cache Operating Partner Program?

The Cache Operating Partner Program is your opportunity to partner with Cache as the incoming CEO/COO/VP/GM/President of a newly acquired portfolio company.

Our Operating Partners are experienced leaders and operators currently working within a Software as a Service or Service-Based businesses in a sales, marketing, operations, or key management role. If you have a demonstrable track record of success and are looking to run an internet-based business as its operating CEO/COO/VP/GM/President we’d love to hear from you.

Applying as an Operating Partner puts you in our network for consideration when we acquire new businesses generating $500K-$5M in revenue. Operating Partners should expect excellent and unique compensation packages including equity and/or profit share participation.

Our Strategy

Plug & Play Systems

We use our proven playbooks to create and curate a database full of potential customers and invest in bringing value to them on an ongoing basis.

Remote Workforce

With a global footprint, we operate with a distributed team covering multiple time zones capable of serving our multinational customer base.

Winning Spirit

We bring a creative solutions mindset to problem‑solving. No defeat, be optimistic. Pretty much everything is fixable, and most decisions are reversible.

Bunts & Singles

Give up on hitting Grand Slams with a billion dollar TAM. Narrow down the market to a specific customer that we can be the best at serving, and grow from there.

Our Thesis

There are intelligent entrepreneurs globally that are adept at identifying and building great software. Once these companies reach product‑market‑fit, it’s not uncommon for the company to grow beyond the founders’ core competencies.

By infusing capital and adding infrastructure, we can enable businesses to realize their full potential while continuing to scale the revenue profitably.

Our Focus

We seek to minimize risk and maximize returns, meaning we only invest in companies with a clear predictable path to success.

We will consider all types of business software and service companies, and specifically focus on the following:

• Enterprise Software


• SMB Software


• Vertical Market Software


• Tech Enabled Managed Services


• IT Consulting


• Ecommerce Software

Requirements

• 5+ years of operational leadership experience.


• 5+ years of experience managing direct and/or indirect reports.


• Extensive knowledge in operations, including resource planning, demand planning, business planning, corporate strategy, communications, leadership, benchmarking, and forecasting.


• Required skills in market research, analytics, financial modeling, metrics analysis, and presentations.


• Strong proficiency in Google Workspace and/or Microsoft 365.


• Excellent organizational and time management skills, with the ability to prioritize workloads and meet time‑sensitive deadlines.


• Must be results‑oriented and adaptable to changing priorities.
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