Zone Operations Lead: Delivery, SOPs & People Management

Tanqeeb; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

Tanqeeb in the United Arab Emirates is seeking an experienced Operations Manager to coordinate with pharmacies and ensure fulfillment benchmarks while overseeing rider duty rosters, performance management, and cost control.

You will implement robust processes, develop SOPs, monitor KPIs, and maintain high customer happiness through proactive management, field visits, and effective call handling, with six‑day shifts. A driving license is preferred.

Qualifications

• Strong administrative and operational management skills
• Excellent coordination and communication abilities
• Experience in performance management and cost control
• Ability to work in shifts and handle a six-day workweek
• Proficient in developing and implementing SOPs
• Strong analytical skills for business monitoring and reporting
• Effective people management skills with a focus on motivation and training
• Willingness to conduct regular field visits
• Strong problem-solving skills for call management
• Driving license preferred

Responsibilities

• Coordinate with Pharmacies to ensure Fulfilment rate is as per benchmark
• Complete management of Riders from their Duty Roster, performance management etc.
• Work will be in the shifts and 6 days a week
• To ensure right processes in place and ensure cash is collected, books are tallied, any fraud reported
• Define and prepare SOP and ensure its implementation
• To keep the Customer happiness high with NPS above 75. And complaints less than 0.5%
• Monitoring and evaluating the business with analytical skills and reporting daily weekly on progress on defined KPIs
• Added to it some daily KPIs, like Proper Day closing, Daily sales and TAT report
• People Management is a key where need to ensure the team is motivated and performing optimal. hand holding and training on different software and their adherence
• Field Visits -To have regular field visits to have control over riders activities .
• Call Management - To make sure the right order is allocated to right rider and if there is any issues handled via call management

Job description

Tanqeeb in the United Arab Emirates is seeking an experienced Operations Manager to coordinate with pharmacies and ensure fulfillment benchmarks while overseeing rider duty rosters, performance management, and cost control.

You will implement robust processes, develop SOPs, monitor KPIs, and maintain high customer happiness through proactive management, field visits, and effective call handling, with six‑day shifts. A driving license is preferred.