FM Lead - GCC

Jones Lang LaSalle; United Arab Emirates; On-site; AED 260,000 - 420,000; Full time

Job summary

Jones Lang LaSalle in the United Arab Emirates seeks a senior operations leader to drive client relationship management across the GCC with a primary UAE focus, aligning with the client’s future of work journey.

You will lead service delivery, ensure KPI compliance, manage P&L and budgets, and coordinate with regional leadership to deliver sustainable facilities management and governance. Strong communication and stakeholder engagement are essential.

Qualifications

• Proven track record managing delivery teams and client relationships at executive level.
• Strong understanding of P&L and budgeting with accountability for business outcomes.
• Excellent presentation, written and verbal communication across senior stakeholders.

Responsibilities

• Build relationships with senior executives and key stakeholders across the client organization and GCC.
• Lead client relationship management and align with the client’s future of work vision.
• Drive service delivery excellence and ensure KPIs/SKPIs per MSA guidelines.
• Oversee end-to-end procure-to-pay and manage budgets, vendor performance and spend.
• Coordinate with regional leadership on strategic plans and ESG initiatives.
• Ensure safety, compliance, and business continuity across all sites.

Skills

Relationship mgmt

Executive stakeholders

P&L management

FM/Facilities ops

Vendor management

MSA & SLAs

CAFM/CMMS

Leadership

Communication skills

Tools

CAFM/CMMS

MSA & SLAs

Job description

Key Responsibilities

• Build and maintain meaningful relationships with senior executives and key stakeholders within the client s organization including COO and Country Operational leadership throughout the GCC with primary focus on UAE operations
• Proactively communicate JLL s vision and work with client Executive Leadership to understand changing business needs and support their ambitions in their future of work journey
• Act as the primary point of contact and lead for client relationship management across the GCC portfolio particularly within the UAE
• Gain respect of senior leaders within the client organization through strong presentation interaction and written amp verbal communication skills
• Ensure all key stakeholders within JLL and the client s organization are fully informed about operational updates processes and account-wide objectives
• Work with business stakeholders to ensure a community feel is present and visible across all buildings
• Work closely and collaboratively with client strategic partners also supporting the real estate strategy

Service Delivery Excellence

• Comply with all contract requirements and meet or exceed Key Performance Indicators KPIs and Service KPIs SKPIs as defined in the Master Services Agreement MSA
• Drive a service excellence culture within delivery and operational management teams creating an environment that drives continuous improvement and innovation
• Ensure an exceptional and memorable service is provided to the client s employees and guests across all touchpoints
• Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management
• Ensure processes and procedures client or JLL-owned are monitored and updated as per the MSA
• Work in conjunction with the Regional Account Director to develop strategic business plans for service delivery and be responsible for executing those plans
• Ensure integrity of data within various management systems including Management Information MI and maintenance of system drawings escalating issues as appropriate
• Ensure all contractual and ad-hoc reports are delivered on time and to the required standard
• Drive proactive management through improved speed to execute hitting planned and reactive SLAs and increasing customer satisfaction scores

Operational Management

• Ensure contractors and their staff are properly onboarded offboarded and inducted with all permitting and working requirements adhered to in compliance with local regulations particularly UAE labor and safety laws
• Ensure contractor staff meet the standards and expectations of both the client and JLL at all times
• Monitor Planned Preventive Maintenance PPM plans in conjunction with local laws regulations and standards
• Ensure minor repairs and works are supervised appropriately and services delivered on time safely and within budget
• Participate in planned or unplanned power shutdowns and support engineering teams as required
• Participate in planned or unplanned building evacuations ensure Business Continuity Plans BCP are current and enacted and act as Fire Safety Manager as required
• Ensure all safety procedures including Crisis Management and Emergency Procedures are maintained at all times
• Support Moves Adds and Changes MAC teams to ensure space planning and churn activities are undertaken per MSA and client demand
• Ensure space data changes are reflected in a timely manner and reported per client and JLL reporting procedures
• Conduct audits and inspections in line with JLL business management systems and standard processes ensuring the actions database is regularly updated

Financial Management

• Responsible for the end to end procure to pay process
• Be responsible for the P amp L and overall performance delivery across the GCC portfolio with primary focus on UAE operations
• Managing agreed financial targets including revenue expenses debtor and savings targets
• Keep operations within approved budgets including raising all relevant Change Requests as needed
• Be responsible for delivery and expenditure of the supply chain and accountable for quality of services delivered by all vendors
• Participate in setting budgets for service delivery and ensure compliance to those budgets throughout the fiscal year
• Participate in regular reforecasting activities and provide accurate financial projections
• Manage financial approvals ensuring ownership of budgets and responsible management of spend including planned and rechargeable elements
• Ensure all financial reports are accurate and timely as per agreed timelines set out in the agreement
• Ensure costs are managed within appropriate budgets and variances are explained and mitigated
• Ensure all client billing is completed per required timelines and follow up on outstanding amounts to ensure collection within contract terms
• Ensure the supply chain is paid as per payment terms within individual agreements to maintain strong vendor relationships

Sustainability & ESG Leadership

• Support ESG teams to ensure Energy Conservation Measures ECM are identified and contribute to the client s sustainability goals including Carbon Net Zero CNZ commitments
• Own and deliver Energy amp Sustainability programmes across the portfolio including energy reduction initiatives and monitoring consumption
• Work with ESG teams to raise awareness and ensure optimum recycling and waste management practices for all sites
• Put ESG at the heart of all decision-making and operational activities embedding sustainability into the service delivery culture

Experience & Qualifications

Proven track record of leading teams within a fast-paced service delivery environment, with demonstrated acumen to manage performance of delivery teamsExtensive experience in client relationship management at senior executive level, with ability to influence and build trustExperience in high-end service environments, ideally within corporate real estate in financial service sectorsDemonstrated experience identifying and improving customer experience through collaboration with key stakeholdersStrong experience managing P&L and budgets through financial analysis skills, with accountability for business outcomesKnowledge of vendor management for specialized services and ability to build effective supply chain partnershipsProven capacity to understand and interpret commercial contracts, including MSAs and SLAsAbility to learn technical skills quickly and at the right level to lead teams of technical experts effectivelyAbility to bring clarity, perspective, and oversight to account teams across different service lines (FM, Guest Services, Engineering, Projects)Strong presentation, interaction, and written & verbal communication skills with a wide range of clients and stakeholders at all levelsStrong PC literacy and proven ability to manage daily activities using various systems including CAFM, CMMS, and financial management platformsExperience identifying and implementing continuous improvement initiatives that deliver measurable resultsAbility to operate at executive level, communicating vision clearly and understanding changing business needs in dynamic environmentsProactive and confident communicator with all key stakeholders, able to engage at all organizational levelsAbility to challenge the status quo constructively and drive positive changeAbility to motivate and energize teams, creating high-performing cultures and fostering proactive behaviorsGains respect of senior leaders in client organizations through credibility, delivery, and relationship-buildingGains respect of JLL people and clients through authentic leadership and consistent performanceDemonstrates JLL mindset in all activities: optimizing structures and efficiencies, driving continuous improvement through technology and data, enhancing service delivery, putting ESG first, and building motivated teams