Master Technician - BYD Automotive Aftersales

AlFuttaim; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al-Futtaim Automotive in Dubai is seeking an experienced Master Technician to support BYD Aftersales workshop operations. You will diagnose complex vehicle faults, perform precise repairs, and guide technicians to ensure first-time-right service.

The role requires 5–7 years in a reputable automotive workshop and a formal mechanical engineering qualification. You will collaborate with Service Advisors, Foremen, and workshop supervisors to improve technical performance, workshop processes, and

Qualifications

• 5–7 years of experience in a reputable automotive workshop.
• Trade certificate, diploma, or bachelor’s degree in Mechanical or Automobile Engineering.
• Strong diagnostic capabilities and effective technical communication.

Responsibilities

• Diagnose complex vehicle faults and perform accurate repairs.
• Guide technicians in applying diagnostic methods and repair procedures.
• Support spare-parts coordination and identify required components.
• Explain repair findings to Service Advisors and customers clearly.
• Maintain high repair quality and minimize repeat repairs.

Skills

Advanced vehicle diagnostics

Diagnostic troubleshooting

Team guidance

Communication skills

Quality workmanship

Education

Trade certificate in Mechanical or Automobile Engineering

Diploma in Mechanical or Automobile Engineering

Bachelor's degree in Mechanical or Automobile Engineering

Job description

Master Technician - BYD Automotive Aftersales Job Snapshot - Role: Master Technician - BYD Automotive Aftersales - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Vehicle Repair and Maintenance - Experience: 5-7 years in a reputable automotive workshop in a similar or equivalent role - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Al-Futtaim Automotive is seeking an experienced Master Technician to support BYD aftersales workshop operations in Dubai, United Arab Emirates. The position focuses on diagnosing complex vehicle faults, performing accurate technical repairs, and supporting workshop colleagues in delivering high-quality automotive maintenance and repair services. The Master Technician will apply advanced diagnostic and mechanical knowledge to resolve challenging vehicle issues, minimize repeat repairs, and maintain First-Time-Right repair standards. The role also involves guiding technicians, identifying training needs, supporting spare-parts identification, and recommending improvements to workshop processes and equipment. Working within the BYD Aftersales team, the successful candidate will collaborate with technicians, Service Advisors, Foremen, and workshop supervisors to improve technical performance, productivity, and customer satisfaction.

Candidates must have 5-7 years of relevant experience in a reputable automotive workshop and hold a trade certificate, diploma, or bachelor 's degree in Mechanical or Automobile Engineering. The role requires strong diagnostic capabilities, effective technical communication, and a commitment to maintaining current knowledge of automotive technologies and repair procedures.

Country: United Arab Emirates
City: Dubai
Industry: Automotive
Function: Vehicle Repair and Maintenance
Salary: Not disclosed
Gender: No Preference
Candidate Nationality: Not specified
Job Type: Full Time
Work Arrangement: On-site
Job Requisition ID: 182201

Key Responsibilities

• Advanced Vehicle Diagnostics - Diagnose complex mechanical and automotive faults affecting customer vehicles.
• Apply advanced technical knowledge to identify the causes of vehicle problems.
• Investigate difficult or recurring technical issues requiring specialist diagnostic attention.
• Evaluate vehicle symptoms and determine appropriate repair procedures.
• Use relevant technical information and manufacturer repair guidance during diagnostic activities.
• Support workshop colleagues in resolving challenging vehicle faults.
• Maintain accuracy and consistency throughout the diagnostic process.
• Vehicle Repairs and Technical Quality - Perform technical repairs according to applicable manufacturer procedures.
• Ensure vehicle faults are resolved accurately during the initial repair.
• Minimize repeat repairs through effective diagnosis and quality workmanship.
• Review repair requirements and select appropriate technical solutions.
• Maintain responsibility for the quality of assigned repair activities.
• Support consistent application of correct repair procedures across the workshop.
• Contribute to improved vehicle reliability and customer satisfaction.
• Technical Guidance and Workshop Support - Guide technicians in applying effective diagnostic methods.
• Explain correct vehicle repair procedures to workshop colleagues.
• Provide technical assistance when other technicians encounter difficult repair problems.
• Share practical knowledge to strengthen workshop diagnostic capabilities.
• Support colleagues in understanding technical repair requirements.
• Encourage consistent application of established repair standards.
• Work collaboratively with technicians and workshop supervisors to resolve technical concerns.
• Technical Training and Knowledge Development - Identify areas where technicians require additional technical training.
• Communicate observed training needs to relevant workshop supervisors.
• Share technical knowledge and practical repair experience with colleagues.
• Stay informed about product developments and updated repair procedures.
• Maintain current knowledge of automotive technologies relevant to workshop operations.
• Support the continuous improvement of technical skills within the aftersales team.
• Workshop Process Improvement - Review existing working methods and identify opportunities for improvement.
• Recommend changes to workshop procedures where appropriate.
• Suggest improvements to tools and technical equipment.
• Identify workshop environment improvements that may support efficiency and repair quality.
• Contribute practical recommendations based on diagnostic and repair experience.
• Support the implementation of effective technical working practices.
• Promote consistent workmanship and efficient repair processes.
• Spare Parts Identification and Coordination - Assist spare-parts colleagues with accurate identification of required components.
• Provide relevant technical information to support parts selection.
• Coordinate with workshop personnel when parts-related clarification is required.
• Help reduce repair delays caused by incorrect component identification.
• Support effective communication between technicians and the spare-parts team.
• Technical Communication and Customer Support - Explain completed repair work clearly to Service Advisors and supervisors.
• Communicate outstanding repair requirements to relevant workshop personnel.
• Discuss technical findings with Foremen and other technicians.
• Provide understandable explanations of technical matters when communicating with customers.
• Ensure relevant stakeholders receive accurate information about vehicle concerns.
• Maintain a professional and customer-focused approach to technical communication.
• Support effective coordination between workshop operations and customer service teams.
• Workshop Productivity and Efficiency - Contribute to technician productivity and utilization objectives.
• Support efficient completion of diagnostic and repair assignments.
• Help reduce unnecessary repeat work through accurate fault identification.
• Coordinate technical activities with the Workshop Supervisor.
• Identify operational issues affecting repair efficiency.
• Apply effective planning and follow-up practices to assigned work.
• Support consistent workshop performance and service quality.

Qualifications and Experience

Educational and Technical Qualifications

• Trade certificate in Mechanical or Automobile Engineering.
• Diploma in Mechanical or Automobile Engineering.
• Bachelor 's degree in Mechanical or Automobile Engineering.

Professional Experience

• 5-7 years of experience in a reputable automotive workshop.
• Experience in a Master Technician position or a similar or equivalent automotive technical role.
• Strong practical background in vehicle diagnostics and technical repairs.
• Experience investigating and resolving complex automotive faults.
• Ability to guide other technicians on diagnostic and repair procedures.
• Familiarity with professional workshop operations and repair quality standards.

Required Technical Skills

Automotive Diagnostics

• Strong vehicle diagnostic capabilities.
• Advanced mechanical and automotive troubleshooting skills.
• Ability to identify complex technical faults.
• Analytical approach to determining repair requirements.
• Understanding of automotive repair procedures.
• Ability to apply technical knowledge to practical workshop problems.

Vehicle Repair and Quality

• Strong technical repair capabilities.
• Ability to perform accurate and reliable repairs.
• Commitment to minimizing repeat repairs.
• Understanding of correct repair methods and technical workmanship.
• Attention to detail when completing diagnostic and repair activities.
• Ability to maintain consistent repair quality.

Technical Knowledge and Development

• Ability to maintain current product and technical knowledge.
• Understanding of automotive repair procedures and technical developments.
• Ability to explain diagnostic methods to other technicians.
• Willingness to share technical expertise with workshop colleagues.
• Ability to identify technical training requirements.
• Interest in improving workshop repair practices.

Communication and Coordination

• Effective verbal communication skills.
• Ability to explain technical matters clearly.
• Strong teamwork and interpersonal skills.
• Ability to communicate with Service Advisors, supervisors, technicians, and customers.
• Good planning, organizational, and follow-up skills.
• Customer-focused approach to technical service.

Professional Competencies

• Strong analytical and problem-solving abilities.
• Integrity and professional accountability.
• Perseverance when resolving difficult technical problems.
• Assertiveness when addressing technical concerns.
• Task-oriented approach to assigned responsibilities.
• Effective teamwork and collaboration.
• Strong organizational and planning skills.
• Attention to technical accuracy and repair quality.
• Commitment to continuous technical improvement.
• Ability to support workshop productivity and efficiency.
• Customer-focused mindset.

Reporting and Team Structure

The Master Technician will join the BYD Aftersales workshop team within Al-Futtaim Automotive. The position reports to the Workshop Supervisor and involves regular coordination with:

• Workshop technicians.
• Service Advisors.
• Workshop supervisors.
• Foremen.
• Spare-parts colleagues.

The role combines advanced technical repair responsibilities with guidance and support for other workshop team members. The Master Technician is expected to contribute to effective technical communication, improved diagnostic practices, and consistent repair quality across the workshop.

About BYD and Electric Mobility

BYD is an international automotive and technology company focused on electric mobility, battery innovation, and sustainable transportation solutions. The company develops vehicle and battery technologies intended to support the transition toward zero-emission transportation. Through Al-Futtaim Automotive, BYD contributes to the development of electric mobility in the UAE. The BYD Aftersales team supports customers through technical diagnostics, vehicle repairs, and workshop services, with an emphasis on repair quality and customer satisfaction.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a regional mobility business operating across eight countries in the Middle East, Asia, and North Africa. The division represents more than 25 internationally recognized brands and provides a range of automotive and mobility products and services. Its operations include passenger vehicles, commercial vehicles, and industrial equipment, supported by integrated logistics, leasing, aftersales, and financial services. Al-Futtaim Automotive focuses on innovation, digital transformation, technical excellence, and customer experience. The division employs more than 9,000 colleagues across its operations and works with international automotive brands to serve individuals, businesses, and communities.

About Al-Futtaim Group

Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business operating across more than 20 countries. The Group operates across automotive, financial services, real estate, retail, and healthcare. With more than 40,000 employees, Al-Futtaim represents over 200 internationally recognized brands, including Toyota, Lexus, IKEA, ACE, and Marks and Spencer. Al-Futtaim focuses on digital innovation, artificial intelligence, sustainable growth, and strategic partnerships while creating long-term value for customers, communities, and business partners.